Supervisor,Legal Support Services
McMillan LLP
Vancouver, Canada
5d ago

Vancouver, BCJob DetailsDescriptionYour Next OpportunityWould you like to be a part of Canada’s leading and progressive Business Law firm?

McMillan has an exciting leadership opportunity as a Supervisor, Legal Support Services in our Vancouver office. This position is responsible for the management of legal administrative assistant (LAA) and document specialist (DS) resources in the Vancouver office.

The incumbent is responsible for leading each team in delivering exceptional client service, producing quality work and effectively managing resources such as staffing and allocation of resources, secretarial share arrangements and workflow distribution.

This position is key in supporting McMillan’s business operations and championing the Firm’s legal support strategy.What You’ll DoThis supervisory position reports to the Manager, Human Resources (Vancouver office), and the National Manager, Document Specialist Centre.

This position will participate in various national initiatives and projects and will work closely with the office managers and legal support services supervisors in other offices.

Key responsibilities include;Provide leadership to the Legal Support Services (LSS) and Document Specialist Centre (DSC) groups in the Vancouver Office to foster a positive working environment, to uphold firm values, and to ensure effective communication, expectations and standards.

Responsible for overseeing the daily operations of the LSS and DSC Departments in the Vancouver office including allocation of resources, workload / workflow management, work request assignment, quality, completion, and administration of various personnel related changes including new hires, departures, scheduling, leave of absences, vacation requests, overtime requests, etc.

Provide ongoing coaching, mentoring and support to the LSS and DSC staff in the Vancouver officeInvolved with talent management programs for the LSS including recruitment, performance management (career plans, feedback mechanisms) and professional development.

Work closely with National Manager, Document Specialist in managing all talent management programs for the DSC team including recruitment, performance management (career plans, feedback mechanisms), and professional development.

Oversee and monitor share group allocation including share group ratio analysis, structure, teaming guidelines and evaluation of share group teams.

Coordinate with other office Team Leads, and Manager to ensure evening and weekend DSC coverage.Manage and make recommendations regarding staffing levels, ensuring high levels of client service and support are provided.

Work closely with the Learning & Development team along with LSS and DSC leadership teams to provide recommendations, development, and evaluations of professional training and development programs for the LSS and DSC teams to ensure opportunities for skill development and growth.

In collaboration with the Learning & Development team as well as LSS and DSC leadership teams; provide recommendations, feedback, and evaluation of training programs for the LAAs and DSs to ensure technology skill development and effective application.

Identify, support and foster external relationships with local colleges, participating in career fairs, co-op programs and other initiatives.

Provide assistance and guidance to legal professionals on best practices for secretarial sharing.Provide direction to staff, legal professionals, and LAAs with respect to DSC bookings and work requests.

Champion firm changes with respect to technology, policy, process, and procedure improvements.Collaborate with LSS leadership team to develop and monitor effective onboarding program for legal support assistants to ensure successful integrationWhat You BringYou have established yourself as a key resource in your successful legal career.

Your history includes a previous leadership experience, demonstrating coaching, mentoring and above par relationship management skills.

You take pride in your strong communication skills (written and verbal), utilizing tact, diplomacy, discretion and professionalism.

You thrive in facilitating group discussions and interacting with all firm members. You have excelling organizational, planning and analytical skills and maximize technology with your expertise of MS Office 2016 and new systems and software as you balance a demanding workload with multiple deadlines.

You set a benchmark for client service, strong judgement, conflict resolution and reliable decision making. Finally you embrace new projects and enjoy working independently as well as part of a team.

Legal Secretarial Diploma and / or similar experience in a professional services environment is an asset.McMillan Offers YouGrowthMentorship and SupportTraining as Software EvolvesCommensurate Compensation and Benefits PackageFun Work EnvironmentMcMillan YouInclusion and diversity are essential elements of our culture at McMillan which coincides with our core values of respect, teamwork, commitment, client service and professional excellence.

We are extremely proud to be one of Canada’s Top Employers for Young People three years in a row.At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.

Inclusion & Diversity VideoWe are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence.

We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey!Need another reason to consider McMillan?

Let’s work together to help you achieve your professional goals and career development.Let’s get startedIf this position is you, and you reside in or around the Vancouver area, we look forward to hearing from you.

We like cover letters too so don’t forget to include one along with your resume when you click on the Apply Now button.McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes.

If you require accommodation at any time during the recruitment process, please email us or contact us at 1.888.622.4624 to submit your accommodation request.

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