Simnet is a fast growing IT company located in Whitby. We are here to help. With over 50 years of combined experience providing innovative IT solutions, we'll transform your technology from a liability into an asset.
Whether you need assistance with one project or a complete IT overhaul, we're ready to deliver customized solutions that will help you execute your business plan more efficiently.
Would you like to join a fast-paced managed services team where your decisions have a direct impact on the business? Simnet is looking for a bright, passionate and highly motivated Intermediate IT Support Analyst-(VMware Specialist) to provide excellent customer service and IT support to our clients.
Duties and Responsibilities :
Provide tier 2 support and assist / escalate to tier 3 as required.
Configuring, troubleshooting and optimizing VMware based virtualization
Installation, configuration and migration of physical / virtual servers, firewall switches and access points.
Follow internal procedures and reliably perform real-time ticket documentation.
Own and manage small projects under specific customer guidelines and meet deadlines.
Commit to continuous education, certification, and self-improvement.
Travel to client sites as needed. A valid driver's license, and reliable vehicle is required.
Work during our core business hours however flexibility is required given the nature of the business.
Participate in a weekly rotating on-call schedule in a 24x7 environment which includes after hours maintenance completed remotely from home.
Other duties as assigned
Experience and Skills :
Your technical experience / skills include :
3-5 years of solid IT help desk experience; preferably in managed services (MSP) or value-added reseller (VAR) environment.
3 or more years utilizing a ticketing system to maintain timely and accurate records
3 or more years configuring, troubleshooting and optimizing VMware based virtualization clusters
VMWare enterprise level experience is a must (ie : Vmware, ESXi, Vcenter or vSpehere)
Knowledge and experience with Layer 1 and Layer 2 troubleshooting.
Strong network knowledge of routing, vLANs and subnet management, storage fabrics, OSI layers, wLAN, DNS and WAN principals
Excellent knowledge of Linux, including Red Hat / Centos
Excellent knowledge of Windows Server 2008, 2012 and 2016
Experience with SAN deployments and advanced troubleshooting
Advanced level experience working with industry standard switches / virtual distributed switches
Familiarity with Remote Monitoring software such as N-able
Familiarity with Data Backup Technologies : Veeam Backup and Replication, Veeam Cloud Connect, and other cloud backup technologies
Familiarity with VOIP administration, call routing and automated attendant principals
Ability to create clear concise documentation for client or internal use
Experience troubleshooting mail flow issues in Microsoft Exchange (On-Premise & Office 365
Your non-technical skills include the ability to :
Detail oriented, focusing on the small details in order to understand the cause, and ensuring nothing is missed when assisting clients.
Highly process-oriented and driven to create process from efficiencies found in exploration of problem solving
Self motivated, demonstrate high initiative and ownership of issues.
Well spoken and articulate, is able to interpret client needs and relay back information in a non-technical manner.
Thrive in a fast paced, ever-changing environment and achieve predetermined goals.
Confident in resolving problems, and comfortable relaying solutions to clients.
Education and Certification Requirements :
Diploma / degree in computer science or networking infrastructure studies
MSCE, MCE or MCP certifications
Network + (required), VCP / Vmware (required), ITIL (required)
Azure / AWS (nice to have), Networking (nice to have)
Compensation / Benefits :
Employee benefit plan
Group RRSP and company matching plan after 3 months of employment
Paid cell phone plan after 3 months of employment
Continuous growth and development
A casual work environment
Employee benefit plan