Senior IT Analyst
Whitby, ON, US
5d ago
source : Happy Monday

Simnet is a fast growing IT company located in Whitby. We are here to help. With over 50 years of combined experience providing innovative IT solutions, we'll transform your technology from a liability into an asset.

Whether you need assistance with one project or a complete IT overhaul, we're ready to deliver customized solutions that will help you execute your business plan more efficiently.

Would you like to join a fast-paced managed services team where your decisions have a direct impact on the business? Simnet is looking for a bright, passionate and highly motivated Intermediate IT Support Analyst-(VMware Specialist) to provide excellent customer service and IT support to our clients.

Duties and Responsibilities :

  • Provide tier 2 support and assist / escalate to tier 3 as required.
  • Configuring, troubleshooting and optimizing VMware based virtualization
  • clusters

  • Installation, configuration and migration of physical / virtual servers, firewall switches and access points.
  • Follow internal procedures and reliably perform real-time ticket documentation.
  • Own and manage small projects under specific customer guidelines and meet deadlines.
  • Commit to continuous education, certification, and self-improvement.
  • Travel to client sites as needed. A valid driver's license, and reliable vehicle is required.
  • Work during our core business hours however flexibility is required given the nature of the business.
  • Participate in a weekly rotating on-call schedule in a 24x7 environment which includes after hours maintenance completed remotely from home.
  • Other duties as assigned
  • Requirements

    Experience and Skills :

    Your technical experience / skills include :

  • 3-5 years of solid IT help desk experience; preferably in managed services (MSP) or value-added reseller (VAR) environment.
  • 3 or more years utilizing a ticketing system to maintain timely and accurate records
  • 3 or more years configuring, troubleshooting and optimizing VMware based virtualization clusters
  • VMWare enterprise level experience is a must (ie : Vmware, ESXi, Vcenter or vSpehere)
  • Knowledge and experience with Layer 1 and Layer 2 troubleshooting.
  • Strong network knowledge of routing, vLANs and subnet management, storage fabrics, OSI layers, wLAN, DNS and WAN principals
  • Excellent knowledge of Linux, including Red Hat / Centos
  • Excellent knowledge of Windows Server 2008, 2012 and 2016
  • Experience with SAN deployments and advanced troubleshooting
  • Advanced level experience working with industry standard switches / virtual distributed switches
  • Familiarity with Remote Monitoring software such as N-able
  • Familiarity with Data Backup Technologies : Veeam Backup and Replication, Veeam Cloud Connect, and other cloud backup technologies
  • Familiarity with VOIP administration, call routing and automated attendant principals
  • Ability to create clear concise documentation for client or internal use
  • Experience troubleshooting mail flow issues in Microsoft Exchange (On-Premise & Office 365
  • Your non-technical skills include the ability to :

  • Detail oriented, focusing on the small details in order to understand the cause, and ensuring nothing is missed when assisting clients.
  • Highly process-oriented and driven to create process from efficiencies found in exploration of problem solving
  • Self motivated, demonstrate high initiative and ownership of issues.
  • Well spoken and articulate, is able to interpret client needs and relay back information in a non-technical manner.
  • Thrive in a fast paced, ever-changing environment and achieve predetermined goals.
  • Confident in resolving problems, and comfortable relaying solutions to clients.
  • Education and Certification Requirements :

  • Diploma / degree in computer science or networking infrastructure studies
  • MSCE, MCE or MCP certifications
  • Network + (required), VCP / Vmware (required), ITIL (required)
  • Azure / AWS (nice to have), Networking (nice to have)
  • Benefits

    Compensation / Benefits :

  • Competitive salary
  • Employee benefit plan
  • Group RRSP and company matching plan after 3 months of employment
  • Paid cell phone plan after 3 months of employment
  • Tuition reimbursement
  • Continuous growth and development
  • A casual work environment
  • Competitive salary
  • Employee benefit plan
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