Program Support Worker
Homeward Trust Edmonton
Edmonton, Alberta
3d ago

About Homeward Trust

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home : Edmonton’s Updated Plan to Prevent and End Homelessness.

Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people who believe ending homelessness is possible.

Homeward Trust coordinates and provides resources for local efforts that address homelessness and its impacts on individuals, families, and communities.

We work with agencies, neighborhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton.

Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.

Homeward Trust embraces the Housing First philosophy. This philosophy follows the principles of finding housing accommodations first and then establishing the supports required by the client to remain in a home.

Homeward Trust Edmonton’s programs involve housing (such as capital project funding, property management and sourcing access to new or existing units for client use) and supportive services to individuals in or seeking access to housing programs.

For further information visit :

Position Summary

Homeward Trust Edmonton owns and operates a fifteen suite Permanent Supportive Housing (PSH) building in northeast Edmonton, providing services to Indigenous families.

Program Support Workers provide onsite support to the overall functions of the PSH program.

Duties & Responsibilities

The Program Support Worker is responsible for exploring, assessing, and guiding residents to the most appropriate resources they require to address various life issues.

Primary duties include :

  • Support and maintain a safe environment for tenants through guest management. This will include ensuring guests sign in, guests are not disruptive to the larger building, and that tenants feel safe;
  • Throughout the shift, will complete regular building walk-through identifying possible hazards and issues, then, if needed, reporting these issues to on-call staff;
  • Cleaning office space, kitchen, bathroom, and common area nightly;
  • Completing all documentation of shift, ensuring communication of building activities and incidents are communicated to other shifts;
  • Interacting and problem solving with participants;
  • Building a quality relationship with participants;
  • Support the work of Residential Program Coordinators - following plans developed for participants.
  • Perform other duties as required
  • Qualifications

    Education & Experience

  • Practical understanding of Indigenous historical and cultural contexts, including traditional concepts of family and kin, healing, ceremony, and relationships;
  • Exposure to or direct work history with principles of evidence-based practice, client-centered, care and harm reduction models, as well as dealing with trauma;
  • Prior experience in working with vulnerable populations relative to housing is preferred.
  • Knowledge, Skills, and Abilities

  • Knowledge and understanding of Indigenous cultures and tradition as well as the ability to work with culturally diverse people.
  • Familiarity with First Nation, Metis and Inuit communities in Alberta and issues and challenges facing those choosing to move to urban centres is required;
  • Demonstrated ability to support Indigenous participants in a culturally safe manner including flexible and client-centered program
  • Able to exercise discretion, compassion, empathy, and maintain confidentiality;
  • Able to work independently and utilize sound judgment to perform all assigned duties with minimal supervision;
  • Possess a valid driver’s license and willing to travel (within the City of Edmonton);
  • Must pass criminal record check (including vulnerable sector clearance) and CFSA Intervention Record Check;
  • Knowledge of Housing First practices and philosophies an asset;
  • Willing to work within flexible hours (evenings, overnights, and weekends) and a rotating shift.
  • Homeward Trust is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.

    Given the nature of the Program Support Worker position, preference will be given to qualified candidates who self identify as Indigenous.

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