Title : Desktop Management Support Level- I & II.
Location : Toronto, Canada
Provide tier 1 / 2 technical support to end-users through the distribution center, including hardware support, network support.
Installing and Configuring computer hardware, software, systems, networks, printers and scanners.
Investigating, diagnosing and solving computer software and hardware faults.
Logging and processing support calls.
Planning and Undertaking scheduled maintenance upgrades
Establish accounts for new users and assist with password or login problems.
Solving password problems.
Talking to clients and computer users to determine the nature of any problems they encounter.
Responding to breakdowns.
Obtaining replacement or specialist components, fixtures or fittings.
Checking computer equipment for electrical safety.
Maintaining records of software licenses and assets.
Managing stocks of equipment, consumables and other supplies.
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