Technology Specialist (TELUS Managed IT Services)
TELUS International
Toronto, ON, CA
1d ago

Description

Be in the thick of the action! Join our team

The Command Center team is at the core of TELUS’ IT Services support framework.

Bring your passion for Information Technology (IT) problem resolution and superb customer service to this team which monitors and resolves incidents for our TELUS Managed IT Services (MITS) 24x7.

As we move more towards cloud based infrastructure, you will be constantly learning and growing together with the team, and playing with the newest technologies in one of the most fast-

paced, complex environments.

Here’s the impact you’ll make and what we’ll accomplish together

As a Technology Specialist, you will monitor server and network devices to ensure the upmost reliability. Your technical skills will be paramount to resolving complex issues as well as providing input on our troubleshooting practices and overall support process.

Your ingenuity and natural collaborative style will ensure we provide sustainable solutions that deliver the highest standards of quality, integrity and reliability to TELUS’ MITS customers.

Here’s how

  • Use monitoring tools and ticketing systems to monitor Unix, Windows, virtualization platforms and network devices
  • Ensure all incidents are properly triaged by either resolution or proper escalation to the next level of support
  • Process all Domain Name System (DNS) change requests according to our change management protocols
  • Collaborate with other support teams to ensure the incidents are handled holistically
  • Qualifications

    You’re the missing piece of the puzzle

  • Minimum of 2 years of experience in a small to medium sized operational support environment
  • Network service experience with DNS, Hypertext Transfer Protocol (HTTP) & Simple Mail Transfer Protocol (SMTP)
  • Systems experience in Unix, Windows, VMWare, Cisco / Juniper, etc
  • Hands-on assurance and support experience in compute / storage / networks / virtualization
  • Flexibility to work 24x7 shifts
  • Keen desire to challenge the status quo and improve processes and systems
  • Strong analytical, problem solving and troubleshooting skills
  • College diploma in Systems & Network Support
  • Great-to-haves

  • Bachelor degree in Computer Science or Engineering
  • 1 or more of the following certifications : Cisco Certified Entry Networking Technician (CCENT) / Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA) / Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Technician (RHCT) / Red Hat Certified System Administrator (RHCSA) / Red Hat Certified Engineer (RHCE), Sun Certified System Administrator (SCSA) / Sun Certified Network Administrator (SCNA)
  • Ability to obtain Government of Canada (Goc) - Level 2 (Top Secret) clearance
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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