Catch all the action. Relive the moment.
Do you want to be a part of the biggest live sporting and entertainment events? Do you want to get the chance to travel the world to support Evertz’ revolutionary Dreamcatcher system?
As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz.
This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.
Being the primary client support for Evertz’ DreamCatcher product
Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
Assess the customer’s product application, troubleshoot and diagnosis issues through research and / or re-creation to determine the root cause
Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to product managers
Install product(s) or systems at customer sites and deliver training to customers in-house or abroad
Education in Broadcast, Electrical, Electronic, Computers or related field is required
Must be eligible for international travel and be able to work alone with little or no supervision
Experience working in the broadcast environment, on-air broadcast operations, or equivalent
Able, flexible and willing to travel internationally
Strong verbal and written communication skills
Problem-solving ability and able to react to changing situations
Direct experience with IT networking, server hardware and Linux
Unparalleled desire to help the customer and deliver service excellence