Senior Professional Services Delivery Manager
Proofpoint, Inc
Toronto, CAN
12h ago

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks.

We hire the best people in the business to :

  • Build and enhance our proven security platform
  • Blend innovation and speed in a constantly evolving cloud architecture
  • Analyze new threats and offer deep insight through data-driven intel
  • Collaborate with customers to help solve their toughest security challenges
  • We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity and why more than half of the Fortune 100 trust us as a security partner.

    The Role

    Take your career to the next level by joining a Proofpoint team, that is supporting major business and technology transformations in Security, for our enterprise customers!

    You will drive delivery at our major financial services customer(s) through managing the implementation of Proofpoint’s products and services.

    You will be the single point of contact representing all the Proofpoint stakeholders. Your responsibilities include high customer satisfaction through services delivered by highly qualified proof point PS team including TEM’s and consulting engineers, and through internal and external partners.

    You will report into the Senior Director of Professional Services in this role. You will allocate resources, negotiate project delivery and leverage Proof Point resources to address any customer issues in your assigned area of responsibility.

    You will have a Services leadership role working with cross-functional teams (Sales and Engineering) to drive program delivery and / or product improvements.

    This includes establishing governance on customer success, staffing, utilization of resources and other activities that are necessary to ensure successful customer delivery.

    What you bring to the team

    You have experience managing the delivery of software and professional services in the Financial services industry. Financial services background is preferred.

    You must be able to formulate and deliver complex presentations to the customer at all levels leveraging your industry awareness combined with your deep experience in Customer Success and program management.

    Our minimum requirements for this role are :

  • You have an MBA or equivalent education 20 years of experience in service delivery / consulting, driving customer success and managing strategic programs
  • Proven business and technical expertise and extensive Financial services experience.
  • Knowledge of Enterprise Security technologies and the competitive marketplace would be an added bonus
  • Knowledge of IT Service Management / Operation and Management of systems
  • Ability to formulate and deliver complex presentations to customer technical groups
  • Ability to establish governance and manage communications especially with Senior Customer executives
  • Demonstrated network and related service industry knowledge
  • Ability to engage with Executives at Customers and Proof Point.
  • Proven track record in managing project teams and enabling customer success through major programs
  • Ability to travel to customer sites inside the Continental United States up to 30%
  • Why Proofpoint

    As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team.

    We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-

    national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!

    LI-SW1

    Proofpoint is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion / belief, sexual orientation or age.

    Proofpoint does not accept unsolicited resumes from external recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any recruiter or agency fee.

    In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

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