Product Support Team Lead
Annex Consulting Group
Vancouver, BC, CA
3d ago
source : BC Jobs Online Inc.

Position : Product Support Lead

Location : Greater Vancouver


Our client is searching for a Product Support Team Lead to become an expert of the company's core product and to lead a team of Product Specialists to support both internal and external customers.

This is a hands-on position that requires leadership (by doing and teaching), professional communication, empathy, and a desire to learn.


  • Minimum 4+ years of experience working in software or a technical field
  • Minimum 2+ years of experience working in or around a support capability
  • Must have 1+ years of experience managing a team
  • Experience working with Support software like Freshdesk, Zendesk or others
  • Experience with RESTful APIs and Integrations
  • Experience with Structured Query Language (SQL) Queries
  • Experience with Excel or other data analysis methods
  • Experience with XML / JSON, SORs / ERPS / CRMs
  • Experience in EDI (X12 / EDIFACT) and / or logistics would be an asset
  • Coding experience with any language (e.g. Javascript, Python) would be an asset
  • Undergraduate degree in a relevant discipline in Business, Logistics, IT or Computer Science
  • About Annex

    Annex Consulting Group is a full service IT and management consulting firm, specializing in staff augmentation contracting, permanent staffing, and outsourced solutions.

    Candidates must be legally entitled to work in location advertised.

    Not interested but know someone who is a fit for this role? Check out the award-winning Annex Referral Program .

    Leaders in IT. Advisors in Business. Partners in Solutions.

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