is a global leader in all aspects of aircraft completions and maintenance. With facilities in Canada, USA, and Singapore our continued growth and success is driven by our talented workforce that embody our core values : integrity, innovation and flexibility.
I.T. Desktop Support Agent General Accountability The I.T. Desktop Support Agent is responsible for providing day-to-day technical support for internal desktop systems software and hardware, installs, configures and troubleshoots desktop systems, workstations.
S / he provides quick response to all users and performs end user training when necessary. Has the ability to be a liaison between IT and business groups managing customer relationships and expectations.
Will assist with server and network issues and installations wen on-site technical resources are not available. Specific Accountabilities Resolving client issues regarding MS Windows (all versions), MS Office (all versions), VPN and File & Printer Services Setting up and administering user accounts and system assets Hands on network support, working with internal network team providing day-
to-day infrastructure support Setup and support of Office 365 email and Microsoft Office application on desktops and laptops, including the configuration of MS Windows, MS Office, TCP / IP, VPN, etc.
Installation of new hardware or exchange defective components on servers and desktops Coordinate transfer of customer data during system upgrades or machine breakdowns Contribute to and help create end user self-
help documents and other training material Troubleshooting and support for internet connectivity and email issues Open service requests and resolve issues with technical support professionals from vendors Maintain databases to track hardware / software inventory and trouble tickets Experience and Education Requirements Post-
secondary diploma / degree in computer science / information technology or an equivalent combination of skills and experience A+ certification preferred Desktop Support -
minimum 1 year experience Customer Service - minimum 2 years experience Skills / Abilities Windows OS knowledge (Windows 7 and Windows 10, Windows Server 2008r2-
2016) Must be proficient in MS Office (including Word, Excel, PowerPoint and Outlook) Strong communication skills (oral / written) required Support Microsoft applications Active Directory knowledge -
manage user accounts, groups and GPOs Desktop, Laptop & Printer hardware knowledge Network, Voice over P and Linux knowledge Able to use remote tools such as RDP, Cisco VPN tools, SYSAID (ticketing system) Analyze opportunities for possible improvement of existing platforms Strong time management skills Valid Ontario G Class Driver's License Team player qualities : integrity, accountability, adaptability and motivation Must be self-
motivated and self-directed, with ability to balance multiple priorities under time constraints Must have the ability to collaborate with all functional areas in the business Working Conditions or occasional periods of time are spent standing or sitting in the same location with some opportunity to move about.
Occasionally required to stop or lift light material or equipment Located in a comfortable indoor area which is air conditioned or climate controlled.
Conditions could produce mild discomfort on occasion, e.g. : moderate background noise levels Frequent need to give concentrated attention, either hearing, seeing, visualizing, drafting, to what is happening and work being performed Frequent pressure from deadlines, production quotas, accuracy or similar demands exists Working Hours Compensation We offer competitive compensation to qualified and highly motivated candidates.
Please note that applicants for these positions must have current status to work in Canada in order to be considered for this opportunity