Privacy Manager - TELUS Data & Trust Office
5d ago

Join our team

The TELUS Data & Trust Office provides world-class, innovative privacy solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer’s privacy and to earn and maintain their trust.

We see compliance with the law as our starting point and we passionately pursue opportunities to demonstrate respect for our customers and their privacy through transparent, robust, and ethical privacy practices.

Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-

matter experts in privacy and data governance.

Here’s the impact you’ll make and what we’ll accomplish together

As a Privacy Manager, you provide advice and guidance to the business and collaborate with internal stakeholders to support the business in ensuring TELUS not only complies with the privacy laws and regulation, but implements best practices and innovative privacy solutions to earn the trust of all TELUS stakeholders.

You will assist in the identification of privacy risk arising from the many and varied initiatives and will creatively solution with the business to enable TELUS to leverage the value in data while still protecting privacy and ensuring our uses of data are ethical and consistent with all TELUS values.

You also play a role in supporting and evolving TELUS’ overall data governance framework, to help TELUS exercise and demonstrate leadership in all aspects of data governance and specifically in the ethical use of data.

Here’s how

  • Supporting our customer privacy commitments while coaching / guiding the business on internal controls and governance processes
  • Working with multiple areas of the business to embed Privacy by Design’ in the development and deployment of new products and services
  • Providing guidance and leadership to the organization while supporting the business to meet their strategic priorities while protecting the TELUS brand at all times
  • Developing strong relationships with other team members across the organization in various business units to better enable you to work as a business partner
  • Collaborating and influencing external stakeholders, including customers, regulators, key stakeholder groups in the healthcare ecosystem
  • Taking ownership for the privacy aspects of multiple process-focused projects or large complex programs
  • Engaging in regular, ongoing, collaborative interaction with the business to understand operational changes and support the business in assessing and understanding the impacts of laws and regulations
  • Leading national, cross-functional teams to resolve challenges, implement process improvements, and execute our competitive strategy, including our commitment to customer privacy
  • Communicating with a variety of stakeholders as may be required regarding privacy activities and issues
  • Learning continuously, innovating every day and seeking opportunities to develop and demonstrate thought-leadership
  • Qualifications

    You’re the missing piece of the puzzle

  • Recognized for your knowledge and expertise in applying privacy laws and guidance in a business context
  • Recognized for your leadership capabilities to collaborate and accomplish goals with others, including the ability to lead cross-
  • functional teams where required

  • Trusted as a collaborative colleague who will act with integrity to fulfil TELUS’ commitments to its customers
  • Known for your ability to influence and negotiate effectively, to be a persuasive advocate
  • Noted conflict resolution skills with a focus on win-win solutions at all times / strong collaborative skills to work with the business as a partner
  • Sought after for your ability to develop creative solutions where challenges are presented
  • Known ability to protect the TELUS brand and assess material impacts to quickly mitigate corporate risk
  • Excellent interpersonal skills, including the ability to develop strong relationships across all levels of the organization
  • Ability to deal with ambiguity and complex concepts
  • Excellent communication skills, verbal and written, and ability to mentor and coach
  • Ability to take initiative and be proactive in identifying opportunities to support and enhance respect for privacy
  • Bilingualism in English & French
  • Post-secondary education
  • International Association of Privacy Professionals (IAPP) certification or willingness to become certified within 6 months
  • Great-to-haves

  • Legal background / experience
  • Project management experience
  • Broad-based knowledge of the business and operations of TELUS or another large enterprise company
  • Apply
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