Agent support logiciel
Harris Computer
Office - Ste-Therese
2d ago

Spécialiste en support client / Customer Service Agent

English will follow

ACCEO Solutions cherche un spécialiste en support client pour joindre notre équipe support clientèle. Les principales responsabilités de l'agent du service à la clientèle sont de répondre aux appels des clients concernant nos produits.

Vous êtes passionné par le service à la clientèle et avez de solides connaissances en comptabilité? Nous avons les défis que vous recherchez!

Tâches :

  • Recueillir et analyser les besoins des clients
  • Effectuer les recherches nécessaires pour répondre aux questions des clients
  • Effectuer un diagnostic de problème, et résoudre les problèmes applicatifs et techniques de premier niveau
  • Faire le suivi des appels avec les clients
  • Documentez chaque appel dans le système de billetterie
  • Compétences requises :

  • Capacité à communiquer en anglais avec nos clients, car nous avons des clients au Québec, au Canada et aux États-Unis.
  • Expérience en service à la clientèle (centres d'appels) en support applicatif et comptable
  • Connaissance des environnements Windows et des logiciels de la suite Microsoft Office 365
  • Connaissance du commerce de détail
  • Excellents avantages comme :

  • Des assurances collectives payées entièrement par l’employeur;
  • Dès le début, 3 semaines de vacances, jusqu’à une 5e après 7 ans;
  • 5 jours de congés personnels par année;
  • Un programme de REER ;
  • Un programme de reconnaissance de vie active (prime annuelle);
  • Le télétravail et les horaires flexibles;
  • Remplacement de votre ordinateur aux 3 ans, l’ancien est un don à votre choix;
  • ENGLISH

    Here is the opportunity to join the team at ACCEO Solutions Inc., a division of Harris Computer, a company specializing in the development of innovative solutions for the management of retail businesses (in the hardware sector).

    ACCEO Solutions offers an exceptional work environment where our values of quality, creativity, respect, responsibility and integrity are lived every day.

    Our team is made up of knowledgeable professionals and we are looking for a Customer Service & Accounting Support Agent to join us.

    The main responsibilities of the Customer Service Agent are to respond to customer calls relating to products and this, with an objective of quality and productivity, both in the management of their requests and in the availability of the application or equipment they use.

    Are you passionate about customer service and have a solid knowledge of accounting? We have the challenges you are looking for!

    Tasks and Responsibilities :

  • Collect and analyze customer needs considering their urgency and complexity to process or escalate them to the team with the necessary expertise.
  • Carry out the necessary research to answer customers' questions.
  • Perform problem diagnosis and remotely resolve first level application and technical problems related to applications.
  • Follow up on calls with customers.
  • Document each call in the ticketing system.
  • Communicate customer requests that concern them to other departments.
  • Share knowledge and support team members with specific customer requests or requests from their supervisor.
  • What you need :

  • Speak English, both orally and in writing.
  • Experience in customer service (call centers) in application and accounting support.
  • Good knowledge of Windows environments and Microsoft Office 365 suite software.
  • Knowledge of retail business.
  • Have the continued concern to ensure customer satisfaction.
  • Ability to work in a team to achieve established goals.
  • What we offer you :

  • Possibility of achieving your professional goals.
  • Stimulating work environment.
  • Medical insurance paid by the employer from day one.
  • 3 weeks of vacation from the first year.
  • 5 days of personal leave per year.
  • An RRSP program.
  • An active life recognition program (annual bonus).
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