Are you an administrative professional looking for an exciting opportunity to serve a diverse community? If so, join our team where you will collaborate with criminal justice partners and community organizations while providing clerical, administrative, and reception support services.
What can I expect to do in this role?
In this role you will :
provide reception duties and maintain standards for customer service
prepare, distribute and request a variety of documents such as court reports, pre-parole reports, community information, and court documentation
compose and type routine correspondence ensuring accuracy and proper distribution
receive and direct telephone calls and communicate with clients with diverse needs
receive and distribute mail
maintain files and retention schedules
perform sentencing calculations
enter, update and correct information in the Offender Tracking Information System (OTIS)
Please Note :
The permanent, unilingual position is a part-time position working a minimum of 24 hours per week.
The temporary, bilingual position works full-time hours at 36.25 hours per week.
How do I qualify?
Mandatory (For the Bilingual Position)
Oral and written English and French at the advanced level is a requirement for the position.
You are able to understand and apply procedures, regulations and sections of related legislation
You have knowledge of office practices and procedures to provide efficient administrative services
You can apply sections of procedures manuals concerning client and administrative filing systems, confidentiality, information distribution, letter / report formats
Ability to utilize mail distribution systems, provide reception support, respond to routine inquiries and direct telephone calls from clients and visitors
Ability to maintaining inventory of supplies and office equipment by reporting malfunctions / issues and arranging service calls as required.
Communication and Interpersonal Skills :
You have the ability to respond to inquiries in a tactful and diplomatic manner
You have the ability to provide comprehensive explanations, convey information to clients, colleagues, courts, police and community stakeholders
You are able to use written communication (including computer skills) to compose routine / standard correspondence and to ensure accuracy of content, grammar, spelling and punctuation when keyboarding / typing documents
You have the ability to operate computer equipment and related word processing / software programs to transcribe correspondence, reports, probation and parole documents - to use database applications to enter, track and update client data.
Analytical, Reasoning and Organizational Skills :
You have proven analytical and reasoning skills to determine what information can be provided to inquiries
You have to ability to determine and realign priorities and to resolve competing priorities and conflicting meetings
You can determine and realign your own priorities in order to respond to competing deadlines
You have the ability to prioritize and manage workload flow, and use sound judgement when making decisions
Additional Information :
In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check.
Refer to the above to determine the screening checks that are required for this position.
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results.
If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
A record under the Criminal Code and / or other federal offence record(s) does not automatically mean you will be ineligible for the position.
The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision.
The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled.
Employment screening check records will be maintained by the TSO and kept strictly confidential.
T-CL-151677 / 20(2)