Retail Boutique Manager
Godiva
Canada , Richmond Centre , Richmond , British Columbia
1d ago

Principal Accountabilities :

Boutique Managers are responsible for every aspect of the boutique including :

  • Recruiting, managing and developing store staff.
  • Energizing and inspiring their employees to ensure morale remains high at store level.
  • Delivering outstanding customer service and experiences
  • Achieving the Godiva customer experience measurement score.
  • Working collaboratively with mall marketing to participate in mall level activities in order to gain greater brand visibility.
  • Executing on all selling activities including : merchandising, promotions, self-certification, food safety and protocol execution.
  • Achieving in-store compliance and loss prevention measures / standards.
  • Achieving store sales goals and driving sales through targeted and measured activities.
  • In addition, the Assistant Manager will also be responsible for participating in the in-boutique / cafĂ© production of various chocolate products (dipped fruits, beverages and soft serve among other things), as well as, maintaining a safe food handling environment.
  • Qualifications :

  • Minimum Education Required : High School / GED.
  • 3-5 years; supervisory / management experience in a food and beverage / retail environment. Or similar fast paced, customer service, culinary environment.
  • Previous experience in a food and beverage environment with increasing levels of responsibility and strong working knowledge of general food and beverage practices and procedures.
  • Demonstrated ability to effectively lead / direct, coach and train others in a food and beverage / retail setting, and the ability to relate well using communication, interpersonal, diplomacy and related skills required.
  • Experience in a specialty retail / food and beverage environment preferred.
  • Passionate about chocolate and food.
  • Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational need may require.
  • Detail oriented
  • Benefits we offer to our full-time employees :

  • Competitive hourly rate with bonus potential
  • Employee discount
  • Comprehensive healthcare options : medical, dental, vision, Rx
  • Paid holidays
  • Paid vacation
  • Paid sick for eligible positions / locations
  • Paid parental leave
  • Company paid short / long term disability
  • Student loan repayment
  • Wellness credit incentive for Godiva medical plan policyholders
  • Company paid life insurance and voluntary life
  • Tax spending accounts (Health, Dependent Care, Parking and Transit)
  • Tuition reimbursement
  • Access to education advisors
  • Sweet rewards retirement plan with generous match
  • Biometric screenings with paid-time off incentive
  • Fitness / weight management reimbursement
  • Employee assistance program (EAP)
  • Adoption assistance
  • Opportunities for career advancement
  • Godiva and affiliates, is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

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