Bilingual Customer Assistance TDAF Part Time
TD Bank
Brossard, QC
13d ago

Under the direction of a Collections Team Leader, the Collectors are responsible for managing a section of the delinquent portfolio in a manner that maintains positive customer relations with all past-

due customers. The incumbent performs all duties according to the established Collections Policies & Procedures.

  • Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
  • Initiate outbound calls to all delinquent customers based on timing tree.
  • Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.
  • Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information.
  • Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis.
  • Perform basic skip tracing functions when required.
  • Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers for the benefit of TDAF and the customer.
  • Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.
  • Escalates accounts and issues according to Collections policies & procedures.
  • Display professional telephone etiquette when communicating with customers.
  • Requirements

  • Customer Service experience
  • Sales and credit experiences
  • Call center experience
  • Collection experience can be an asset
  • Post-Secondary Education Customer
  • Bilingual (English French) Mandatory (Speaking, reading and Writting)
  • Additional Information

    Mon-Fri 730am-900pm and Sat 900am-500pm (Rotation 1 night shift and 1 Sat) flexibility required as the rest of shifts can vary

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