ClaimsPro LPAdministrative Assistant
Job Description : Role Summary
As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of customer service.
The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality service to internal and external clients.
They will display their customer service eccentric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to all teams.
Professional demeanor and strong customer service & interpersonal skills
Superior communication skills both written and verbal
Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
Reliable and punctual
Ability to work independently with minimum supervision
Excellent organizational skills / ability to prioritize
Demonstrated attention to detail
Answering and screening calls
Greeting clients and guests
Handling incoming and outgoing mail including couriers
Arranging for service of office equipment (copiers, telephones, etc)
Document control : maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file.
Prepare files for closing.
Opening new client claims and set up in the system
Claim file management filing and pulling information
Administrative support to the Office Supervisor as needed
Entering office expenses for cheque requests
Other duties and projects as assigned
Grade twelve diploma
A post secondary diploma in Office Administration will be given preference
Previous experience within a dynamic team will be given preference.
Experience in an receptionist / administrative support role
Previously demonstrated ability and comfort level using other software / databases
Demonstrated ability to manage changing priorities and proven organizational skills
Demonstrated behaviors showing initiative and follow-up skills
Demonstrated ability to maintain a high level of confidentiality
Demonstrated professionalism and work ethic
Proven ability to contribute to and work well within a team environment
Intermediate typing and experience with Word, Excel & Outlook skills are required
All other computer applications must have the aptitude and ability to learn as required