Director of Operations
CBI Health Group
Hamilton, Ontario, Canada
38d ago

Are you an accomplished operations leader adept at building teams, driving performance and rallying people around a common vision?

Do you lead by example in meeting ambitious business goals while creating a culture of service excellence? If so, this mandate with CBI Health Group could be the next logical step in your health care services career.

As Director of Operations in this crucial regional leadership role within CBI Home Health, a division of CBI Health Group, you’ll be accountable for creating an environment in our Hamilton, Simcoe, and St.

Catharines operations that exemplifies CBI values. Building, leading and motivating a talent-rich network, you will strategically drive engagement and quality, and actively seek opportunities for business development to ensure that performance results in year-

on-year growth. Ultimately, we will count on you to ensure a collective focus on delivering excellent service that improves the health and enriches the lives of those we serve.


As Director of Operations Hamilton, you will :

  • Create an environment that aligns with CBI’s purpose and values, drawing and retaining high-performing talent that naturally lives the values of the organization
  • Lead regional engagement initiatives that include executing on action plans derived from Engagement Survey results, Town Halls, Advisory Committees
  • Lead by example, coaching, mentoring and supporting the growth and development of leaders and future leaders within the region, and ensuring career paths and leadership development are tangible and attainable for high performers
  • Actively map succession plans for all leadership roles within the region, ensuring ongoing development to continuously grow our leadership capacity
  • Ensure all team members understand their key accountabilities and perform to the expected level
  • Oversee and facilitate performance management
  • Ensure resources are aligned with the organizational structure and meet business needs
  • Foster and deepen relationships with existing business partners and stakeholders to increase volume with existing services and to identify gaps that create new service delivery opportunities
  • Actively seek out new opportunities and business partners to build relationships and grow the business, e.g., potential acquisitions, new funders, new referral sources, strategic partners
  • Showcase and market CBI Health Group Services (the integrated network) to current and potential funders
  • Maintain a solid understanding of stakeholder priorities, strategic direction, and gaps in service provision to ensure the Region is well positioned to create and execute on innovative solutions to stakeholder challenges
  • Work closely with other CBI Health Group business streams to leverage opportunities to integrate services and provide innovative continuums of care
  • Proactively liaise with other business partners in Operations, People and Culture, IT, Marketing, Finance, Quality and Risk
  • Share best practices and participate in provincial or national collaborative initiatives
  • Actively delegate and provide feedback to meet regional objectives
  • Ensure monthly financial and KPI reports and results for the Region and independent business units are analyzed and submitted
  • Deploy mechanisms to promote and demonstrate accountability and related action planning
  • Ensure appropriate resources are available and allocated effectively
  • Provide timely, accurate forecasting
  • Ensure systems and structures are executed to achieve financial outcomes per plan
  • Ensure service delivery models are effective and efficient, accessing other resources in the
  • network to problem-solve and develop as required
  • Ensure clinical performance indicators in the Region are tracking to, or exceeding, expectations
  • Monitor local risk management activities
  • Ensure compliance with contractual and partnership agreements and performance.

    To take on the role of Director of Operations for Hamilton, you must :

  • Hold an undergraduate degree in Health, Business or Health Administration, with postgraduate education such as an MBA or advanced university / executive training being preferred
  • Bring 10 to 15 years’ experience in a general management role in a service-focused organization, ideally with experience in a senior management role
  • Demonstrate the ability to lead teams and individuals to achieve results
  • Be experienced in clinical program and financial management
  • Possess excellent communication and organizational skills, with the ability to work as part of a team in a multi-tasking environment
  • Preferably, have strong knowledge of the health care service system, LHINs and health care management in home and community care
  • Combine a demonstrated patient-centred focus with a commitment to providing quality care.
  • About CBI Health Group :

    CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

    What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients.

    We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place.

    In over 250 facilities, our services are provided by a dedicated team of more than 11,000 administrators, support staff and care providers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-

    language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

    The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services.

    Our expanding transitional and residential community care network now numbers more than 60 homes nationwide.

    At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.

    Facebook : / cbihealthgroup Twitter : / cbihealthgroup

    CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

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