Junior Technical Support
Toronto, ON, CA
13d ago

Job Details : Junior Technical Support


Department Information Systems

Department Job Description

In 2015, Bridgepoint Active Healthcare, Circle of Care, Lunenfeld-Tanenbaum Research Institute and Mount Sinai Hospital, came together to form Sinai Health System and leverage our collective expertise and create a system that better responds to the changing needs of our patients, families and clients.

Sinai Health has a bold vision and strategy for the future : To create Canada's leading health system pushing the boundaries to realize the best health and care for complex patients.

To create Canada's leading health system pushing the boundaries to realize the best health and care for complex patients.

A key enabler of this vision is Sinai Health’s People Plan which provides an explicit commitment to our people about our commitment to creating a workplace culture and environment that is safe, caring, equitable, compassionate and accountable in order to ultimately provide optimal care to patients and their family caregivers.

To support us on our journey, Sinai Health System is looking for a Junior Technical Support to support our Information Systems department at our Bridgepoint Active Healthcare Campus.

Bridgepoint Active Healthcare Campus.

The Junior Technical Support provides first level (Tier One) telephone and deskside support for PCs, printers, copiers, scanners, mobile devices, audio visual equipment, telephones and software applications.

The position will also complete assigned projects and other scheduled tasks.

Education and Qualifications :

  • Post-Secondary degree (or diploma) in a related field or two years’ experience in technical support and help desk functions.
  • ITIL Foundations certification is an asset.

  • Excellent knowledge of desktop operating systems including Microsoft Windows 7 and Windows 10. CompTIA A+ certification is an asset.
  • Good working knowledge of mobile device operating systems including iOS and Android.
  • Good working knowledge of server operating systems including Microsoft Windows Server / Active Directory.
  • Strong proficiency with various software applications including Microsoft Office 2013, Outlook / Exchange, SharePoint and various web browsers.
  • Experience with clinical applications is an asset.

  • Good understanding of LAN / WAN concepts including client / server architecture, file and print, TCP / IP, DHCP, WINS, and DNS.
  • Cisco CCNA or CompTIA Network+ is an asset.

  • Cisco IP telephony administration (moves / adds / change / delete) experience is an asset.
  • Proven ability to troubleshoot and resolve technical issues using strong problem solving skills.
  • Proven ability to quickly learning new technologies.
  • Excellent communication skills, both written and verbal.
  • Must be fluent in English both written and verbal.
  • Customer Service oriented with pleasant telephone manner.
  • Able to provide excellent service to internal customers who have both strong and weak technical skills. Previous experience in a healthcare environment is an asset.
  • Ability to work independently and in a team environment.
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