Passenger Service Agent - Toronto Pearson International Airport
Menzies Aviation
Toronto, Canada, CA
10h ago


Main Accountabilities Include :

  • Ensure accuracy of all weight and balance requirements
  • Promptly handle all customer service complaints with a focus on positive resolution.
  • Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
  • Assist customers with special needs and unaccompanied minors.
  • When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open / closing aircraft doors.
  • Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
  • Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
  • You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.
  • Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
  • Required to attend the mandatory training imposed by the Company and Airlines as per job role.
  • Must be able to comfortably and continuously move / lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
  • Promote a professional image at all time and comply with company uniform standards
  • Other duties as assigned.
  • Qualifications and Experience :

  • Must be at least 18 years of age and legally able to work in Canada;
  • Must have high school diploma, GED or equivalent work experience;
  • Must be able to speak, read, and write in English;
  • Must complete and pass initial new hire classroom and on-the-job training
  • Valid G or G2 driver’s license with good driving record.
  • Must be able to hold and maintain all required airport security clearance
  • Reliability, our customer and your fellow employees rely on you
  • Must be available and flexible to work variable shifts including weekends and holidays;
  • Must be comfortable working in an airport environment
  • Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.
  • Experience

    Licenses & Certifications

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