Business Consultant
Sun Life
Toronto, Ontario
4d ago

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description :

We are currently looking for an energetic, innovative and results-driven Business Consultant to join our Digital portfolio within Cross Business Unit Projects and Solutions team of Canadian Operations.

The digital portfolio executes on the Sun Life vision to provide a client view of One Sun Life in our digital properties.

Our projects are leveraging technology to provide simple solutions for everyday problems of clients.

The Business Consultant will be responsible for the delivering projects throughout the entire project lifecycle, focusing on the business-driven components of projects which involve multiple business units including : Digital Health Solutions, Group Benefits, Group Retirement Services, Individual, Client Solutions, and others.

The Business Project Manager will also work in partnership with the Enterprise ServicesProject Managers to deliver fully integrated business / IT initiatives.

Main Accountabilities :

  • Fulfill lead business analyst role on projects
  • Define / document business needs by gathering and coordinating input & direction from all applicable stakeholders
  • Work with Project Manager & Project Sponsor to establish project scope
  • Actively participate in the preparation of project business cases to support business and system improvement initiatives
  • Define / document business Change Management requirements & solutions
  • Work with the Training & Knowledge Management team to develop effective internal training programs
  • Collaborate with Process team & business partners to design and implement new / refined processes
  • Work with IT to ensure that the business requirements are well understood and collaborate with IT for solution development
  • Create Business Acceptance Testing Strategy and approve BAT plan
  • Accountable for Project implementation testing and sign-off recommendation
  • Ensure solutions fulfill business partner requirements & expectations
  • Proactively recognize Business trends and / or Company policies that affect Business Practices and make recommendations for process / system enhancements
  • Coach and develop the technical knowledge of the Business Analysts
  • Support a work environment that promotes customer service, quality, continuous improvement, knowledge sharing, and teamwork
  • Work with business partners to provide input into internal and external communications and client facing system user documentation as required
  • Collaborate with our IT Partners to recommend baseline enhancements and future project releases
  • Competencies

  • Extensive knowledge / experience in Insurance industry
  • Strong knowledge of diverse business processes & applications : Group Retirement Services, Individual, Group Benefits, etc.
  • Strong collaboration, listening and facilitation skills
  • Excellent negotiation & communication skills. Ability to communicate at different levels accounting for different technical and business backgrounds
  • Ability to work and demonstrate cooperation in a team environment
  • Strong analytical, problem-solving and decision-making skills
  • Achievement motivation
  • Strong leadership skills with the ability to influence others, especially across organizational boundaries
  • Results oriented individual and an innovative, lateral thinker
  • Excellent multitasking, prioritization and time management skills
  • Highly adaptable to change
  • Understanding of project management delivery models including Agile
  • Qualifications

  • Business analysis experience
  • University degree or equivalent work experience
  • Experience with technology and the ability to self-learn software
  • Assets

  • Project management experience
  • Experience in supporting customer facing operations
  • IT experience
  • Bilingualfor Montréal
  • Notes / Unique Requirements

  • Some project work may be required outside of regular office hours to support critical time lines and / or critical deliverables
  • Some travel may be required
  • The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

    In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

    Certain sales focused roles have sales incentive plans based on individual or group sales results.

    Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    We welcome applications from qualified individuals from all backgrounds.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside sunlife.com.

    We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

    Salary Range : 67 400 / - 110 100 /

    Job Category :

    Business Analysis - Process

    Posting End Date : 08 / 04 / 2020

    08 / 04 / 2020

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