Customer Service Respresentative (CSR)
Gexel Telecom
Montreal, Canada
5d ago

CUSTOMER SERVICE AGENT ROAD ASSISTANCE

PERMANENT AND FULL-TIME POSITION

TELEWORK

GEXEL is a call center that has been growing continuously for more than 20 years in Quebec! Its success is based on its over 1,000 employees who form a large dynamic, mobilized and innovative family.

Do you want to advance your career with us? Contact us!

We are currently looking for customer services agents to meet the needs of our partner, a major player in the field of road assistance.

MAIN RESPONSIBILITIES

  • Answer members’ calls in order to respond to their requests and set appointments
  • Handle road assistance calls for the entire province
  • Make the membership of the members
  • Manage member dissatisfaction
  • Telework
  • Annual wage increase
  • Unlimited virtual health care for you and your family (Dialogue)
  • Social benefits (medication, dental, vision, life insurance plans and travel)
  • Availability of accumulated vacation from the 3rd month of employment
  • Possibility of cumulating additional days off
  • Easy access with public transportation Snowdon Metro
  • $300 referral program (conditions apply)
  • Growth and advancement opportunities
  • REQUIRED SKILLS

  • Bilingualism (French and English) - required
  • Experience in customer service (an asset)
  • Professionalism and courtesy
  • High level of computer skills
  • Speed of execution and good stress management
  • AVAILABILITY REQUIRED

    We need agents necessarily available from Friday to Monday between 08 : 00am and 10 : 00pm. Possibility of others shifts during the week between 08 : 00am and 10 : 00pm also.

    By applying for a position with GEXEL, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with GEXEL’s employment policies.

    Background checks may include some or all of the following based on the nature of the position : SIN validation, work Permit, employment verification, credit and criminal checks regarding criminal offence in connection with the position offered.

    You will be notified during the hiring process which verification is required by the position. We thank you for your understanding and wish you luck in the process.

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