CSA (Teller)
MidSouth Bank
Lakeshore
8d ago

Description

Lakeshore / Lake Charles Lake Charles, LA, USA

A Customer Service Associate (CSA) is considered a critical link between the Bank and our customers. He / she is responsible for providing a variety of sales and service functions, including informing customers about products / services offered.

Teamwork is required in order to ensure individual and banking center goals are met. A genuine interest in serving the customer is the key to being a successful CSA. Responsibilities :

  • Provide quality service to customers in the lobby and drive-thru
  • Understand bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program
  • Be aware of general banking services and understand advantages of MidSouth Bank’s products / services
  • Have knowledge of MidSouth Bank’s pricing and internal requirements for products / services
  • Promote bank services and cross sell bank products through referrals
  • Operate network computers / software, and other equipment necessary to handle financial transactions
  • Accept deposits of cash and / or checks
  • Process withdrawals and cash checks up to designated limits
  • Complete Currency Transaction Reports (CTRs) in accordance with regulations
  • Accept loan payments of all types
  • Provide information for customers regarding products and services
  • Sell cashier’s checks and money orders
  • Process cash advances on credit / debit cards
  • Balance cash and negotiable items
  • Participate in on-going training
  • Work at other locations to assist, as needed
  • Report suspicious transactions / activity / situations to appropriate personnel
  • Participate in the general upkeep and appearance of the banking center Other Duties (as assigned) :
  • Combination and / or key control
  • Open and process night depository and ATM
  • Control of negotiable instruments
  • Participate in the banking center sales incentive program
  • Other duties designated by management Qualifications :
  • Minimum : High school graduate or participate in a qualified high school work program
  • Minimum of 6 months of experience in a customer service role with cash handling
  • Post high school education and / or two years work experience with the public preferred
  • Basic math aptitude and proficiency with ability to accurately add, subtract, multiply and divide
  • Verbal / cognitive skills at a level sufficient to understand memorandums, instructions, and Customer Service Associate related forms
  • Achievement in social and / or extracurricular activities preferred
  • Must have a professional appearance and manner
  • Able to work independently or in a team environment
  • Able to work under time constraints, use good judgment, and act in a tactful, professional, non irritated manner while dealing with the public and fellow employees. Expectations :
  • Write in a clear, concise, and legible manner
  • Act as a team member related to banking center-wide goals and activities
  • Assist other team members so the Bank is represented in a favorable light
  • Contribute creative ideas for constant job improvements
  • Successfully complete of all required Customer Service Associate training
  • Demonstrate excellent verbal and written communication skills
  • Provide prompt quality service to all customers within acceptable time limits
  • Process at least 30 transactions per paid hour when lobby traffic warrants it (this goal translates to an average of two (2) minutes per transaction)
  • Balance cash and meet Bank standards for both number and amount of cash differences
  • Maintain a working understanding of, and comply with, bank policies, procedures, and applicable banking regulations
  • Maintain satisfactory attendance record
  • Maintain confidentiality of customer information
  • Approve deposits and cash checks up to designated limits, using sound judgment in order to serve the customer and protect the Bank from loss
  • Able to perform inquiries and transactions on the system
  • Maintain cash within established limits to reduce the Bank’s exposure to loss
  • Know the name of the CRA officer and where the CRA notice, statement and public disclosure file is located in the banking center
  • Read, write, speak clearly over the phone and one-on-one conversation, count currency and coin, operate Customer Service Associate related equipment, and read on-line computer screen
  • Achieve 95% accuracy in the use of the following equipment : o Main frame software and printers o Coin dispenser o Combination locks o Coin counting machine o Drive-
  • in tube o Adding machine o Fax machine o Visa / MasterCard authorization machine o Check protector o Currency counting machine o Telephone o Encoder o Copy Machine o ATM o Pin Select o Awareness of the alarm systems Physical : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand.

    The employee is frequently required to hear and talk, walk; use hands to finger, handle, or feel; and reach with hands and arms.

    The employee is occasionally required to sit. The employee must frequently lift and / or move up to 30 pounds. Specific vision abilities required by this job include close and distance vision with ability to adjust focus.

    Skills

    Required Expert Computer Use Expert Verbal Communication Preferred Some Knowledge Sales

    Behaviors

    Preferred Loyal : Shows firm and constant support to a cause Team Player : Works well as a member of a group Enthusiastic : Shows intense and eager enjoyment and interest Dedicated : Devoted to a task or purpose with loyalty or integrity

    Motivations

    Preferred Growth Opportunities : Inspired to perform well by the chance to take on more responsibility Goal Completion : Inspired to perform well by the completion of tasks

    Required

    High School or better in Other.

    Experience

    Required 6 months of cash handling experience

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