Technical Lead – Project Build / Delivery / Solutions
DXC Technology
Toronto, Ontario , Canada
1d ago

Job Description :

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas / customer groups.

Integrate technical knowledge and business understanding to create superior solutions for DXC and for customers. Mentor / consult with team members, other organizations, customers, and vendors on complex issues.

  • Technical Project Leadership : Participate, propose, and / or lead complex customer and internal projects, including transformation, across technology / customers and / or internal businesses / end user's areas.
  • Solution Design : Contribute to the creation of DXC solutions to meet highly complex customer and / or trade / DXCIT infrastructure needs.
  • Provide feedback to create new DXC solution sets.

  • Incident Management : Resolve technical and some business incidents independently. Mentor / assist less-experienced team members on complex incidents.
  • Escalation Management : identify, manage, and lead escalations through L3. Work with others to help manage escalations.
  • Problem Management : Proactively look for solutions to prevent complex problems from occurring across teams / technologies.
  • Change Management : Independently review and verify changes / solutions on the basis of complexity and risk to meet customer and / or trade / DXC Information Technology (DXCIT) infrastructure needs.
  • Participate in a Change Advisory Board or Technical Advisory Boards if necessary.

  • Patch and Security Management : Provide input to security policies.
  • Configuration Management : Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Quality : Provide feedback / influence changes on internal and / or 3rd Party vendor-provided products / service offerings.
  • Customer Relationship Management : Become a trusted advisor to the customers and / or internal businesses / end users. Develop and grow assigned customers and / or internal businesses / end users account relationships.
  • Teamwork : Lead or work as part of a team, act as a trusted advisor inside technology areas both within DXC and with Clients.
  • Qualifications

    Education and Experience Required :

    Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master's degree in related field.

    Often holds intermediate-level certification(s) in work field. Typically 5+ years of relevant experience

    Knowledge and Skills Required :

    Typical skills include : N-Tier Application Infrastructure Deployment methodologies, Data Centre knowledge, Thin Client Delivery Infrastructure, General IT Infrastructure governance and project implementation understanding.

  • Expert) in one or more technology sub-areas
  • Knowledge of infrastructure monitoring and alerting tools. DXC toolset experience an asset, specifically ServiceNow, Openview, Service Center-Asset Center and legacy Mercury products.

  • Have hands on experience with one or more of the following, at a deep technical level
  • Linux and Wintel
  • Vmware / VSAN / Vxrail
  • Good troubleshooting and Installation experience
  • Scripting skills
  • Good knowledge of DXC tooling (Opsware aka SA, open view, SRA stack etc)
  • Good knowledge of storage, oracle, JBOSS and WebLogic
  • Represent DXC on project meetings with PM client office
  • Will need to go to Data center and help in installation if required.
  • Client / Customer Facing Experience
  • Experience leading a team of technical implementers on small to large size IT projects.
  • Ability to map and convey business and technical requirements clearly to both non-technical and technical teams.
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