Job Description :
Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas / customer groups.
Integrate technical knowledge and business understanding to create superior solutions for DXC and for customers. Mentor / consult with team members, other organizations, customers, and vendors on complex issues.
Technical Project Leadership : Participate, propose, and / or lead complex customer and internal projects, including transformation, across technology / customers and / or internal businesses / end user's areas.
Solution Design : Contribute to the creation of DXC solutions to meet highly complex customer and / or trade / DXCIT infrastructure needs.
Provide feedback to create new DXC solution sets.
Incident Management : Resolve technical and some business incidents independently. Mentor / assist less-experienced team members on complex incidents.
Escalation Management : identify, manage, and lead escalations through L3. Work with others to help manage escalations.
Problem Management : Proactively look for solutions to prevent complex problems from occurring across teams / technologies.
Change Management : Independently review and verify changes / solutions on the basis of complexity and risk to meet customer and / or trade / DXC Information Technology (DXCIT) infrastructure needs.
Participate in a Change Advisory Board or Technical Advisory Boards if necessary.
Patch and Security Management : Provide input to security policies.
Configuration Management : Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Quality : Provide feedback / influence changes on internal and / or 3rd Party vendor-provided products / service offerings.
Customer Relationship Management : Become a trusted advisor to the customers and / or internal businesses / end users. Develop and grow assigned customers and / or internal businesses / end users account relationships.
Teamwork : Lead or work as part of a team, act as a trusted advisor inside technology areas both within DXC and with Clients.
Education and Experience Required :
Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master's degree in related field.
Often holds intermediate-level certification(s) in work field. Typically 5+ years of relevant experience
Knowledge and Skills Required :
Typical skills include : N-Tier Application Infrastructure Deployment methodologies, Data Centre knowledge, Thin Client Delivery Infrastructure, General IT Infrastructure governance and project implementation understanding.
Expert) in one or more technology sub-areas
Knowledge of infrastructure monitoring and alerting tools. DXC toolset experience an asset, specifically ServiceNow, Openview, Service Center-Asset Center and legacy Mercury products.
Have hands on experience with one or more of the following, at a deep technical level
Linux and Wintel
Vmware / VSAN / Vxrail
Good troubleshooting and Installation experience
Good knowledge of DXC tooling (Opsware aka SA, open view, SRA stack etc)
Good knowledge of storage, oracle, JBOSS and WebLogic
Represent DXC on project meetings with PM client office
Will need to go to Data center and help in installation if required.
Client / Customer Facing Experience
Experience leading a team of technical implementers on small to large size IT projects.
Ability to map and convey business and technical requirements clearly to both non-technical and technical teams.