The Sales and Support Generalist drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and / or cleaning.
Serving the customer is always top priority regardless of work area. The Sales and Support Generalist will likely spend the majority of their time in two of these skill areas and will have the opportunity to learn other skills as needed.
Key Responsibilities : When assigned to the sales floor : Drives store sales and growth by personally selling to customersProactively engages with customers, reads cues and responds effectivelyProvides customers with the perfect bra fit by asking effective questionsConverting returns, offers and other promotions into larger sales When assigned to the cash wrap : Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of SaleReinforces customer buying decisions at checkout and encourages purchase of additional itemsRecovers cash wrap selling zone and go-
backs Builds customer loyalty by opening Victoria’s Secret Angel Cards (US only) and through customer email and phone captureWhen assigned to processing and replenishment : Processes merchandise to be floor ready and maintains back room and under stock to brand standardsReplenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchaseAssists with other projects as needed including markdowns, re-
tickets and the mark out of stock processWhen assigned to floorset activity : Executes floorset proficientlyUnderstands and adheres to brand standardsAssists with maintenance of back room and under stock, including merchandise and non-
merchandise, to brand standards to enable efficient replenishment All associate roles at Victoria’s Secret are responsible for : Driving top line store sales results and growing the business through action and productivityMaintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" cultureCreating customer awareness of programs available to them, (i.
e. Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicableSetting personal goals and tracking individual and team performance to the goalsPreparing for each shift by maintaining awareness of all sales, promotions and applicable ringing proceduresTaking initiative to recover and replenish merchandise, so it is available to sellUnderstanding and adhering to visual merchandising brand standardsAssisting in housekeeping of sales floor and communicating maintenance issuesKeeping an awareness of, and building personal capability in, loss preventionReinforcing store strategy to reduce shrinkSupporting all activities related to providing a safe working environmentUnderstanding and demonstrating Company values
Key Responsibilities : When assigned to the sales floor :
When assigned to the cash wrap :
All associate roles at Victoria’s Secret are responsible for :
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
We only hire individuals authorized for employment in Canada.