Security Officer (Casual)
PARQ VANCOUVER
Vancouver, BC
6d ago

OVERVIEW

A structured Security Officer role is critical to the success of Parq Vancouver. The Security Officer’s primary role is to provide a safe environment for guests and associates in and around the Casino by maintaining a visible presence and superior customer service.

  • Note that the successful candidate will be placed on one of five teams which work day, evening or overnight (graveyard) shift as we are a 24 / 7 operation.
  • The candidate must be available to be placed on any one of the five teams.

    DUTIES AND RESPONSIBILITIES

    A Security Officer is responsible for the security of all assets and secure gaming supplies on the casino property. Security Officers can be deployed at a variety of positions with designated responsibilities associated with each.

    Security is responsible for ensuring the venue remains free from minors, undesirable subjects and complies with all regulatory requirements.

  • Provide proactive superior customer service and maintain a friendly and professional demeanor on the floor at all times
  • Secure entrances including doors, windows, and gates
  • Patrol and provide visible security presence throughout the resort
  • Monitor movement and security of cash and convertible cash assets
  • Provide physical security and crowd control in and around the resort area
  • Provide escorts for chip fills, table credits, box pulls, slot drops and large jackpots
  • Provide safety escorts for patrons and Associates as requested
  • Execute and assist with Emergency Procedures including fire evacuation and serious incidents
  • Monitor employee activity to ensure conduct of all gaming operations is in compliance with Parq Vancouver Policies and Procedures as well as British Columbia Lottery Corporation Standards, Policies and Procedures
  • Enforce restricted access to non-public and secure areas
  • Monitor patrons and Associates in the casino to identify underage, intoxicated or suspicious persons and / or activity
  • Report and provide Incident Reports for any suspicious or criminal activity, suspicious persons, exclusions or unattended children
  • Assist with medical emergencies
  • Write incident reports as required by policy
  • Maintain the highest level of discretion and confidentiality
  • Maintain working knowledge of company policies and procedures
  • Attend on-going job training as directed by management
  • Responsible for providing professional and superior customer service in accordance with established company standards
  • Additional duties as assigned by Supervisor or Manager
  • QUALIFICATIONS AND EXPERIENCE

  • 1-2 years demonstrated security experience is preferred, but not required. (Preference will be given to experience in a hotel / resort or casino environment)
  • Education in related field of study including law enforcement would be a definite asset
  • Training in use of force and tactical communication
  • Demonstrated experience intervening and deescalating conflict situations with non-violent tactics
  • Ability to remain professional and perform duties under stressful conditions
  • Must have good verbal and written communication skills
  • Previous experience in report writing and incident investigation skills
  • CERTIFICATES AND / OR LICENSES REQUIREMENTS

  • Ability to obtain a valid GPEB License
  • Ability to complete all BCLC Certifications
  • Serving it Right Certification
  • Valid BST (Basic Security Training) Certificate required
  • Current certification in first aid Level 1 or 2 an asset
  • Must obtain Gaming Security Officer Training Certificate during probationary period (90 days)
  • PHYSICAL REQUIREMENTS

  • Security Officers work in an environment with a diverse clientele, should the need arise all officers are required to be physical able to restrain and control a subject during a physical removal
  • Able to lift, handle, and transport materials that are over 25lbs
  • Required to stand and walk during assigned shift (ability to run as required during an emergency or security situation)
  • May work outdoors during all hours and in all weather
  • Apply
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