Director, Quadrus Administration
Great-West Life
Toronto, ON, CA
5d ago

Role Description

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations : London, Toronto or Montreal.

Reporting to the VP, Wealth Operations, the Director for Quadrus administration will support all products for our mutual fund business and will work closely with Quadrus Investment Services LTD, (Dealer Operations), Quadrus Compliance and adhere to the all MFDA regulations.

This role is responsible for managing and leading a dedicated team that supports the service and administration of Quadrus related products.

This position is focused on providing leadership to team members, while ensuring the highest level of service to our field partners, clients and business partners.

In this role, you will invoke and plan for strategic initiatives and growth for the Dealer.

Accountabilities :

  • Effectively managing the day to day accountabilities of the service and administration;
  • Creating metrics to monitor team performance, communicating and documenting concerns on performance management while motivating the team to achieve peak performance;
  • Managing resources and forecasts appropriately in order to achieve key business results;
  • Ensuring a team focus on compliance while participating in all key initiatives;
  • Managing headcount and employee records such as vacation, overtime and earned time, and administering salary administration and annual bonus program;
  • Manage the budgets across all Quadrus teams;
  • Conducting regular team and one on one coaching meetings to ensure service excellence and provide development opportunities;
  • Liaise with Quadrus CEO, Fund companies, the Dealer and other key stakeholders;
  • Providing subject matter expertise to field partners and team members;
  • Resolving escalated calls / questions received from advisors / clients;
  • Managing complaints / legal cases in partnership with subject matter experts such as Legal and / or Compliance;
  • Ensuring audit controls are in place and being followed with a focus on quality results;
  • Driving change effectively; actively sponsor and participate in change initiatives;
  • Demonstrate a strong customer focus, with a sense of urgency and desire for customer satisfaction seeing issues through to resolution;
  • Work closely with Dealer Operations on delivery of the Dealer roadmap.
  • Qualifications and Competencies :

  • 5+ years of leadership experience within a related industry;
  • In-depth mutual fund knowledge (market knowledge);
  • Demonstrated skills as a leader, with the ability to recruit, develop, coach and manage the performance and results of a team of administrative professionals;
  • Completion of IFIC or CSC;
  • Driven to provide consistently outstanding service to customer advisors (Customer Insights);
  • Well-developed interpersonal skills demonstrating an ability to foster and maintain positive working relationships as a leader (build collaborative partnerships);
  • Proven ability to self-manage, prioritize and organize work to meet deadlines in an unstructured and constantly changing environment is required;
  • Proven ability to communicate effectively both verbally and in writing, adapting to the unique needs of various stakeholders;
  • Strong analytical skills and eye for continuous improvement opportunities (Drive innovation and process management).
  • Our Story

    Canada Lifeis a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians.

    For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.

    As of January 1, 2020, Great-West Life, London Life and Canada Life became one company Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.

    Discover your opportunity .Apply today!

    CanadaLife offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities.

    If you’d like to join our team submit your information online and introduce yourself.

    Canada Life servesthe financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

    As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings.

    We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

    We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential.

    Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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