Client Relationship Specialist
Rogers
North York, ON, CA
4d ago

At Rogers, we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality.

We embrace change and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

As a Rogers’ MDU (Multi-Dwelling Unit) Client Relationship Specialist, you will play a pivotal role in the continued stability and growth of the Connected Home organization by building relationships and promoting Rogers residential and wireless services within the MDU Segment.

Successful candidates are driven, upholding a strong work ethic, a high degree of integrity with an entrepreneurial and achievement-oriented attitude.

In this position, you will manage key relationships, have accountability for your assigned territory, generate leads, qualify prospects and execute sales.

You are an outgoing, tenacious sales professional with a commitment to service excellence. Your focus is on strengthening Rogers’ brand and presence in your territory.

You thrive in a fast-paced, results oriented environment and enjoy working in partnership with a diverse team of people to deliver the best possible results.

You possess these core competencies :

  • Strong interpersonal skills verbal, written, face to face
  • Analytical thinking logic, problem solving, leverage customer insights
  • Client servicing customer first approach, relationship building
  • Primary Responsibilities :

  • Develop and execute a territory plan to increase penetration, market share (households) and revenue
  • Build and maintain positive relationships with MDU property management and leasing staff to ensure Rogers remains the preferred brand presented to prospective tenants
  • Organise marketing events and selling programs through face- to- face or virtual interactions at MDU lobbies, customer premises, community spaces and virtual platforms
  • Evaluate customer needs through a consultative approach to offer Rogers solutions to satisfy all household communication needs
  • Build customer loyalty by delivering best in class customer service and effectively escalating customer issues
  • Proposing solutions and approaches to remove friction for our customers
  • Perform end to end order entry through multiple sales and service order entry tools
  • Update and report on all sales activities in assigned territories, or geographical areas
  • Participate in activities that drive collaboration with cross functional teams and partners for continuous improvement
  • Attend product trainings, team meetings and planning sessions as required or when called for
  • Conduct all business as per Rogers Business Code of Conduct
  • Share market intelligence with their managers and the marketing teams
  • Use tools like Salesforce and Excel to organise and execute the business effectively
  • Qualifications Required

  • Post-secondary education in business or related discipline is preferred
  • 3+ years of sales experience; preferably within a Communications, Information or Technology organization
  • Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization
  • Strong sense of ownership and ability to function in a fast-paced environment and effectively multi-task with attention to detail and sound judgment
  • Familiarity with different sales techniques and pipeline management
  • Ability to work independently to achieve set goals within a strategic plan
  • Experience with Salesforce, Microsoft Power Point, Word, Excel is preferred
  • Must have a valid driver’s license with minimum G2
  • Must have a car to use for business
  • Must be willing to travel up to 75% of the time and work weekends when needed
  • The successful candidate will be a full-time employee of Rogers and will receive :

  • Full training on Rogers products will be provided
  • Ongoing coaching and mentoring to help achieve continued growth and success
  • An attractive remuneration package includes base pay and uncapped commissions
  • Car Allowance
  • Medical and Dental benefits that begin on day 1
  • 50 % discount on all Rogers Communications services
  • Pension and RRSP plans
  • Access to multiple Wealth-Accumulation Programs
  • Tablet, smartphone and laptop for business use
  • Internal growth opportunities are possible
  • Family oriented culture
  • Posting Category / Function : Sales & Account Management

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