Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience.
With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.
Position Summary : Manipulates customer data files of various types using industry specific document development software along with more standard programming languages and SQL DML to develop, design, and maintain technical solutions for customers document needs.
Position Responsibilities :
Regular attendance is an essential function of this job
Analyze source data and identify relationships (ASCII and EBCDIC / COBOL source files along with XML, print ready data such as PDF, AFP, postscript, and other file types).
Import / Define source file layouts and fields for these various data sources.
Define and build integration and transformation logic from sources to composed output for personalized documents. Complete other duties as assigned
Under general supervision, analyze and determine conversion requirements and use conversion specifications for programming.
Provide consultation to the client before, during, and after conversion including the development of new department procedures the conversion may necessitate.
Communicate progress and any potential problems to manager for awareness and / or resolution.
Be proficient in designing basic letter templates and more complex documents with tables, images, and conditional logic to display these resources.
Essential skills and experience : Basic reading, writing, and math skills are required as well as the ability to listen well, troubleshoot problems, and convey technical knowledge to people in non-technical positions.
Understanding of various data types (string, integer, double, currency, etc)
Understanding of basic to complex programming control structure (conditional logic, looping, etc)
A reasonable knowledge of SQL and relational databases.
Personalization industry experience is desired.
Prior experience with GMC Inspire, Quadient, or HP Dialogue will get strong consideration.
The ability to interact with external and internal clients for the purpose of data gathering and discovery
Uses limited independent judgment to make decisions based on precedents and established guidelines.
Solves problems using standard procedures and precedents
Knows when to refer issues to supervisor and when to handle them personally.
Strong organizational skills
Strong written, verbal and non-verbal skills
High school diploma or general education degree is required
A Bachelor’s Degree in Information Systems or equivalent education in a related discipline is preferred.
Has prior development experience in the print / document solution work environment and process.
Has working knowledge of the organization.
Related work may be considered.
Doxim company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process.
We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
EOE / M / F / Disabled / Vets
Doxim is an equal opportunity employer and makes employment decisions without regards to race, gender, disability or protected veterans status.