Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do?
Then join Xplornet’s team of Customer Service Representatives in our Fredericton, NB office. Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued.
We offer :
Competitive starting wage of $15.00 per hour
$2.00 / hour Bilingual Premium (French / English)
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Onsite fitness facility
Strong focus on internal promotion, career path development and training
Opportunities to work from home after six months tenure
Key responsibilities include :
Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
Providing general account, billing and technical support to our customers
Processing service orders
Maintaining accuracy of customer databases
Assisting with reporting and administration
Maintaining service levels and achieving business and performance goals and objectives
The ideal candidate will possess :
Strong customer focus and a willingness to learn
Well-developed interpersonal and customer service skills
Strong time management and organizational skills
Ability to analyze and solve problems
Attention to detail
Ability to prioritize and multi-task while adapting in a fast-paced work environment
Bilingualism (French / English) is an asset
Post-secondary education (or an equivalent combination of training and experience) considered an asset
Experience in a contact centre environment considered an asset
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Details will be supplied to applicants as they move through the selection process.
Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process.
Please let your recruiter know during the selection process of any accommodation needs.
Company Overview :
Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is one of Canada’s leading broadband service providers.
For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada.
Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.