Parts Counterperson
Fort St John, Canada
6d ago

Summary :

The Parts Counterperson will be responsible for assisting customers and technicians in obtaining required parts and supplies.

This position is accountable to the Parts Manager for aiding and assisting in the achievement of monthly sales targets and gross profit requirements as well as the seeking and soliciting of additional parts sales.

  • Promotes sale of parts and accessories to all customers : walk-in, telephone or internal technicians
  • Achieves maximum customer satisfaction with superior customer service at all times to current and potential customers
  • Keeps abreast of all new products and updates, continually upgrades training
  • Safeguards company equipment at all times
  • Procures all parts required by customers or technicians as requested
  • Registers all lost sales to aid in further development of inventory breadth
  • Prepares parts invoices and credit notes for all counter sales and issues (charges) parts for all work orders
  • Assists when required to maintain stock levels and in the shipping and receiving of parts
  • Assists Outside Parts Sales Representative in fulfilling customers’ requirements
  • Maintains a clean and dust-free display and warehouse area as designated by management
  • Updates parts related information on a regular basis and maintains files as required
  • Operates a computer terminal to carry out day to day functions and requirements
  • Conducts perpetual inventory cycle counts
  • Performs other duties and assignments as assigned by supervisor
  • Attends meetings as required
  • Becomes familiar with and complies with the company’s Health & Safety Manual
  • Requirements :

  • High school diploma or general education degree (GED) essential
  • Post-secondary diploma or trade certification preferred
  • Four years related experience and / or training
  • Valid Driver’s Licence
  • Forklift Certification
  • Excellent sales skills, preferably in a related field
  • Excellent customer relations skills
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