Employment Resource Advisor
WCG International
Chilliwack, BC
7d ago

ROLE SUMMARY

WCG team members are supported and expected to work as part of a team aligned with a shared goal of providing high quality service to clients, employers, the community and the Ministry.

Each WCG team member uses strong communication and coordination skills and shares knowledge to work impactfully within a cross functional team of WCG staff and service delivery partners responsible for excellence in client service.

All team members are responsible for the quality of our face to face and virtual interactions, for the promotion of WorkBC services, for providing outreach to various locations in the catchment and for supporting community engagement activities.

At WCG, we are flexible and agile and we prioritize client service while ensuring contract and policy compliance this is reflected in our day to day tasks, our scheduling and our support of one another.

Strong relationships, developed and maintained through mutual respect and caring, characterize our team. The Employment Resource Advisor assists Clients in the Self-

Serve area; ensuring all Clients accessing enjoy a high level of satisfaction and are provided with a consistent, professional and welcoming environment.

This role provides clients with the information, tools and resources to enable them to undertake job search, career planning, self-

assessment, labour market research or other employability-related activities as independently as possible. This role also provides basic job search instruction and technical support, as appropriate.

This role liaises with Employment Counsellors and other staff to ensure that all services offered in the Self-Serve area are current and appropriate to the community and for Client needs.

RESPONSIBILITIES

Provide Self-Serve area orientations and support Clients in Self-Serve area, including equipment usage Ensure Clients have timely access to all Self-

Serve services and resources Screen Clients to determine readiness and ability to look for work independently : Support Client completion of a Preliminary Needs Assessment (PNA) this Client questionnaire is a requirement of all Clients accessing self-

serve or whom are interested in receiving case management services this task is primarily conducted by the Client independently through the Online Employment Services Portal Assess if Clients may need crisis care services, and if so, support the Client in accessing these services Support the determination of Client eligibility for self-

serve or case management services. This includes support in requesting required Ministry confirmations and approvals, and recording such activities within a Client ICM case file.

  • Support Clients in a dedicated and accessible area of the Storefront for self-serve Clients to access resources relating to employment Services and supports, including : computer workstations with internet access;
  • relevant software programs, including for resume writing; Labour Market Information (LMI); and telephones and a facsimile machine Assist all Clients to ensure they : Are aware of all available services and supports related to achieving Labour Market Attachment or Community Attachment Can locate and access employment-

    related information, resources and supports Are aware of and support them in finding other community resources and government programs or benefits they may need Are aware of their eligibility for Program Services Assist Clients with employment applications, interview preparation, interview follow-

    up, etc. Assist and support Clients to use computers and the internet for job search and to respond to job vacancy postings using email or fax Provide PNA to determine whether a Formal Needs Assessment (FNA) is required or to confirm service needs and / or specific Financial Support for job search or job start.

    Act as a resource for job search information and techniques : Keep up to date on trends in resumes and cover letters Develop and keep updated a directory of local, up-

    to-date community-based services as well as information from community service organizations that may be useful to Clients Keep up to date on local employers hiring practices Support Clients in registering for self-

    serve job search workshops Work with centre staff to ensure that relevant LMI is easily accessible through the Self-Serve resource area Make available to Clients and employers relevant print materials and on-

    line links to British Columbia LMI and other provincial and federal sources of up-to-date, accurate and relevant LMI such as the WorkBC website and the Service Canada website Promote the WorkBC website to Clients and employers Take job posting information from employers and post job postings on job board Check WorkBC site daily for up to date job postings and maintain job board Provide Clients with access to employment-

    related self-assessment tools such as interests, personality type and values, and career planning and employability assessments Facilitate workshops as required Provide backup coverage and support for the Customer Service Representatives Assist with completion of initial eligibility determination, identity verification, and client sign-

    in Telephone Clients to remind them of workshops and provide general reception coverage as required And other duties as required, including going beyond job description to help colleagues or to do work related to other roles whenever necessary

    QUALIFICATIONS

  • Required : Demonstrated experience providing customer service, resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds Knowledge of the local labour market, community resources & government programs Knowledge of job search techniques, career development, and issues relating to unemployment Advanced knowledge of employability skills & duties for most employment sectors Team player with ability to work effectively with all types of people Good interpersonal skills coupled with strong verbal communication skills Excellent customer service skills Excellent administrative and organizational skills;
  • ability to prioritize Ability to work independently Strong digital literacy skills including Microsoft Office Suite Solid understanding of confidentiality and other professional codes of conduct;
  • must submit for a criminal record check Ability to work outside require business hours, including in shifts, evenings, and Saturdays Flexibility and the ability to work in different locations in the Fraser North East catchment as required Preferred : Proficiency in French and / or other languages in addition to English Comfort and proficiency using Social Media

  • Experience with Ministry and other online tools such as ICM, online employment services,
  • Experience Education / Certifications : Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management), preferred

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