Sales Associate -
Holt, Renfrew & Co., Limited
Toronto, Canada
6h ago

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values :

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts
  • The Sales Associate, Ladies Footwear develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.

    Sales Associate compensation is commission-based and is directly tied to sales volume results

    Specific responsibilities include (but are not limited to) the following :

  • Consistently deliver extraordinary service to all customers
  • Exceed all sales and service goals and targets
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines
  • Comply with all Health & Safety policies and requirements
  • Perform other duties, as assigned
  • The ideal candidate :

  • Minimum of 4+ years experience in a commission-based luxury sales environment
  • Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
  • Ability to work a flexible schedule including evenings, weekends and holiday availability
  • Highly collaborative; working with and through others in a team-oriented environment
  • Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
  • Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
  • Uses Holt Renfrew 360 app to stay connected with clients and make targeted suggestions based on shopping history and preferences
  • Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
  • Has a strong understanding of current and emerging trends in fashion
  • Possesses broad range of product knowledge across all merchandise categories in the store
  • Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential
  • The measures of success :

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients
  • Apply
    Add to favourites
    Remove from favourites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form