The Bilingual Nurse Case Manager will play an essential role in supporting patients living with a chronic disease to improve both their health outcomes and quality of life.
Utilizing health coaching strategies to encourage patients to self-manage their chronic condition, Case Managers will contact the patient at identified time intervals over a span of one year.
Duties and Responsibilities
Review patient referrals received from Manulife for the SDC program for accuracy and completeness.
Complete Welcome Call activities with the patient according to defined scripts considering both the prescribed drug and the SDC Program the patient is assigned.
Coordinate and gather the necessary information to ensure timely and accurate delivery of the specialty drug.
Facilitate any required communication with physicians, Patient Assistant Programs or other health care professionals involved in the patients’ circle of care.
Complete initial and follow up patient health and medication adherence assessments as part of the CM program services offered.
Provide health coaching using motivational interviewing techniques to assist patients with goal setting.
Document all patient and patient related tasks in the patient record including duration of these activities.
Ensure patient records are maintained and data accurate to meet program reporting requirements.
Maintain confidentiality of patient and corporate information
Participate in Program quality activities and continuous improvement initiatives to ensure it reflects best practice and avoids role duplication with Patient Assistance Programs.
Maintaining skills and competencies by participating in ongoing internal and / or external continuing education activities.
RN or RPN
Strong critical thinking and problem solving skills
Demonstrated clinical experience with medical patients with chronic conditions
Knowledge of RNAO best practices guidelines for Nurses
Bilingual (French & English) is a requirement.
Strong Computer and Technical skills : Excel, Word, Outlook, tablets, web-portals / internet use
Mindful of accuracy and thoroughness of data entry for reporting requirements
Excellent telephone and customer service skills
Excellent written and verbal communication skills that include active listening
Motivational Interviewing skills / experience an asset
Experience in providing nursing services related to specialty pharmaceuticals an asset
Graduation from an accredited School of Nursing
Registered and in good standing with the College of Nurses