Bilingual Nurse Case Manager, Specialty Drug Care(SDC) Program
Mississauga, Canada
1d ago

Job Summary

The Bilingual Nurse Case Manager will play an essential role in supporting patients living with a chronic disease to improve both their health outcomes and quality of life.

Utilizing health coaching strategies to encourage patients to self-manage their chronic condition, Case Managers will contact the patient at identified time intervals over a span of one year.

Duties and Responsibilities

  • Review patient referrals received from Manulife for the SDC program for accuracy and completeness.
  • Complete Welcome Call activities with the patient according to defined scripts considering both the prescribed drug and the SDC Program the patient is assigned.
  • Coordinate and gather the necessary information to ensure timely and accurate delivery of the specialty drug.
  • Facilitate any required communication with physicians, Patient Assistant Programs or other health care professionals involved in the patients’ circle of care.
  • Complete initial and follow up patient health and medication adherence assessments as part of the CM program services offered.
  • Provide health coaching using motivational interviewing techniques to assist patients with goal setting.
  • Document all patient and patient related tasks in the patient record including duration of these activities.
  • Ensure patient records are maintained and data accurate to meet program reporting requirements.
  • Maintain confidentiality of patient and corporate information
  • Participate in Program quality activities and continuous improvement initiatives to ensure it reflects best practice and avoids role duplication with Patient Assistance Programs.
  • Maintaining skills and competencies by participating in ongoing internal and / or external continuing education activities.

  • RN or RPN
  • Strong critical thinking and problem solving skills
  • Demonstrated clinical experience with medical patients with chronic conditions
  • Knowledge of RNAO best practices guidelines for Nurses
  • Bilingual (French & English) is a requirement.
  • Strong Computer and Technical skills : Excel, Word, Outlook, tablets, web-portals / internet use
  • Mindful of accuracy and thoroughness of data entry for reporting requirements
  • Excellent telephone and customer service skills
  • Excellent written and verbal communication skills that include active listening
  • Motivational Interviewing skills / experience an asset
  • Experience in providing nursing services related to specialty pharmaceuticals an asset
  • Education

  • Graduation from an accredited School of Nursing
  • Registered and in good standing with the College of Nurses
  • Other Information

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