About Versapay Versapay is focused on transforming accounts receivable efficiencies and accelerating companies’ cash flow by connecting AR teams with their customers over the cloud.
Through the Versapay Network we make billing and payments easy for buyers and sellers, reducing costs and eliminating paper, checks, and manual business processes.
Since Versapay’s inception in 2006, the company has grown into a global network of 8,000+ clients and 500,000+ users driving $10 billion in payment volume annually.
Versapay goes beyond simply automating back-office AR processes to deliver customer-driven experiences. The results? Our clients benefit from improved payment times and stronger customer relationships.
Over 80% of our clients’ customers are embracing the online services available through the platform.Think you might be the next Veep to join?
Read on! Our Values ️ We obsess over our customers. ️ We help each other. ️ We embrace diversity. ️ We find better ways.
We get things done. ️ We own it. Here’s how you’ll make a huge impact here and on your career : As a Customer Success Manager at Versapay, you will join a fast-growing team to scale the world-class experience our customers have come to love.
Reporting to our Manager of Customer Success, you will act as a key relationship owner for a dedicated group of clients.
In this role, you will build strong relationships with our customers, develop a deep understanding of their business, and explore ways that Versapay products can support their objectives.
You’ll also leverage a growing expertise of the entire ERP system to anticipate and resolve problems.To accomplish this, you’ll need 2-3+ years of experience in a customer relationship role, preferably in a SaaS environment.
Bonus points for exposure to FinTech or Financial Services industries.
What you'll do :
Identify problems that affect multiple clients and forecast what those trends mean for future churn.
What you'll bring to the team :
Able to seamlessly alternate between various tasks and roll with the punches when things change.
All of our Veeps live out our core values : We look for excellence : individuals that are better than we are and not only meet our values but bring value to our teams.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.
Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!We are committed to providing an environment that is inclusive and accessible.
Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment / interview process is required and we will work with you to make sure your needs are addressed.
Due to COVID-19 Guidelines, this role is 100% remote / work from home until further notice. All interviews will be conducted using Zoom.