Customer Success Manager (Remote)
Toronto, ON
5d ago

About Versapay Versapay is focused on transforming accounts receivable efficiencies and accelerating companies’ cash flow by connecting AR teams with their customers over the cloud.

Through the Versapay Network we make billing and payments easy for buyers and sellers, reducing costs and eliminating paper, checks, and manual business processes.

Since Versapay’s inception in 2006, the company has grown into a global network of 8,000+ clients and 500,000+ users driving $10 billion in payment volume annually.

Versapay goes beyond simply automating back-office AR processes to deliver customer-driven experiences. The results? Our clients benefit from improved payment times and stronger customer relationships.

Over 80% of our clients’ customers are embracing the online services available through the platform.Think you might be the next Veep to join?

Read on! Our Values ️ We obsess over our customers. ️ We help each other. ️ We embrace diversity. ️ We find better ways.

We get things done. ️ We own it. Here’s how you’ll make a huge impact here and on your career : As a Customer Success Manager at Versapay, you will join a fast-growing team to scale the world-class experience our customers have come to love.

Reporting to our Manager of Customer Success, you will act as a key relationship owner for a dedicated group of clients.

In this role, you will build strong relationships with our customers, develop a deep understanding of their business, and explore ways that Versapay products can support their objectives.

You’ll also leverage a growing expertise of the entire ERP system to anticipate and resolve problems.To accomplish this, you’ll need 2-3+ years of experience in a customer relationship role, preferably in a SaaS environment.

Bonus points for exposure to FinTech or Financial Services industries.

What you'll do :

  • Own the customer lifecycle : Onboard and set up new merchant accounts, accelerate the customer from sign up to first success and drive product usage.
  • Resolve customer problems : Assist with high severity requests or issue escalations and work cross-functionally to drive resolution.
  • Drive growth and retention : Maintain development plans for each customer, including retention and growth strategies.
  • Advocate for the customer : Interact with sales, onboarding and engineering team members on projects to connect client wishes to the larger business strategy.
  • Nurture partnerships : Maintain relationships with key software partners, processing platform partners and referral partners.
  • Propose improvements : Coordinate with other teams across our organization to propose improvements to our customer journey.
  • Identify problems that affect multiple clients and forecast what those trends mean for future churn.

    What you'll bring to the team :

  • Customer Obsession : Resolute focus on the needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs.
  • Agility : Highly adaptive in the face of ambiguous and complex problems, taking a flexible and resourceful approach to new challenges.
  • Able to seamlessly alternate between various tasks and roll with the punches when things change.

  • Follow-through : High motivation, bias to action and strong prioritization. Can work proactively and independently to bring all assigned work to completion with speed and accuracy.
  • Empathy : Able to relate to others with a different view or experience. Quickly keys into the needs of customers or collaborators, demonstrating sensitivity in responding to challenges.
  • Collaboration : Assertive with humility able to lead change in a positive way. Maintains high standards for verbal and written communication, and always professional under pressure.
  • Analytical thinking : Leverages experience and expertise to quickly identify and comprehend complex problems. Adept at understanding how technical things work and walking someone else through the details.
  • All of our Veeps live out our core values : We look for excellence : individuals that are better than we are and not only meet our values but bring value to our teams.

    Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.

    Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!We are committed to providing an environment that is inclusive and accessible.

    Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment / interview process is required and we will work with you to make sure your needs are addressed.

    Due to COVID-19 Guidelines, this role is 100% remote / work from home until further notice. All interviews will be conducted using Zoom.

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