VIE en Suède - Ingénieur-e support technique clients
2d ago
source : Yupeek

Company Description :

Sagemcom is a leading European group on the high added-value communicating terminals market (set top boxes, internet boxes, electricity meters, etc.

that is headquartered in France.

Group turnover totals €2.1 billion, the headcount of 4,200 employees works in more than 40 countries, of which about 30% in France, and the group has been profitable since it was created.

Sagemcom designs, manufactures and ships more than 40 million terminals worldwide every year.

In order to provide a Technical support to our Broadband customers in Nordics, Sagemcom is looking for a Technical support engineer M / F based in Sweden (Stockholm).

Main missions :

  • Provide technical support of Broadband operator customers in Nordics (Sweden, Denmark, Finland, Norway)
  • Job will be based at our Nordics head office in Stockholm and will require regular travels in the region.
  • Interface between Broadband customers in Nordics, Sagemcom R&D (based mainly in France but also in Tunisia and China) and Sagemcom Business Unit (based in France).
  • First analysis of issues reported by operator customers and finding reproduction scenarios for the Software development teams or system test teams
  • Develop the Sagemcom collaborative relationship with the customers on existing and future projects for Broadband Gateways (DSL Gateways, DOCSIS Gateways, GPON Gateways )
  • Work closely with our customers on the product introduction phase, particularly the elements of firmware and software validation testing.
  • Assist in customer RFx, ITT responses, presentations, and demonstrations, etc.
  • Profile / Personal abilities or skills :

  • Knowledge in TCP / IP Network
  • Knowledge in Broadband residential gateways
  • Knowledge and expertise in testing Wifi - gateways
  • Experience in Software operating systems preferably embedded Linux
  • Knowledge of test equipment and backend
  • Customer oriented, ability to prioritize and manage time effectively in a dynamic environment
  • Analytical strength
  • Communication, reporting, work in a team spirit
  • Fluent in English.
  • Apply
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