Manager, Human Resources
Women's College Hospital
Grenville St, Toronto
10h ago

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Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions.

If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless.

Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.

With the mobilization of our 2018-2022 Strategic Plan, WCH has entered an exciting phase of its history strengthening its bond with partners and introducing a new and inspiring vision : Healthcare revolutionized for a healthier and more equitable world.

Job Description

An exciting permanent full-time opportunity at Women’s College Hospital as a Manager, Human Resources exists reporting to the Director, Human Resources and Labour Relations.

Using our Corporate Strategic Plan and People Strategy as a roadmap, the Manager, Human Resources will act as a change catalyst applying their breadth of HR expertise and knowledge to lead a high-performing and effective team of Human Resources (HR) professionals in a fast paced and dynamic organization.

The Manager, HR will also lead the HR Team in the provision of advice and guidance with respect to services, policies, processes, programs and projects that support the employee life cycle.

The incumbent will collaborate with a variety of stakeholders to develop and implement creative solutions aligned with the Hospital's mission, vision and strategic direction in support of the overall goal of transforming healthcare and co-creating best health possible through innovative care, research, policy, education and system solutions.

The Manager, HR will provide oversight in the areas of HR Management, including, Talent Acquisition, Human Capital Planning, Labour and Employee Relations, and Total Rewards.

  • HR Operations : Execution of HR strategies and goals, as set by the Director, focusing on operational excellence and client service.
  • Responsible for the day-to-day operations of the team. Regularly review processes and practices with the mindset of continuous improvement using the PDSA approach.

    Recommend opportunities for increased efficiencies and cost savings.

  • Management of HR Team : Set individual and team goals. Monitor individual and team performance and take action when required. Develop and motivate staff.
  • HR Policies, Procedures and Legislative Compliance : Provide guidance to the HR team and WCH managers on the interpretation and application of policies, collective agreement interpretation and legislation.
  • Keep current with and research upcoming changes in legislation and ensure changes are implemented and communicated.

  • Talent Acquisition : Execute on our recruitment strategy and manage the talent acquisition function. Recommend creative and innovative ways to source, attract, and recruit candidates.
  • Assist with high level recruitment as needed.

  • Labour and Employee Relations : Leads the design and implementation of labour relations initiatives to ensure the effective management of programs and services that are aligned with the organization’s mandate and overall objectives, and responsive to the current and emerging labour relations needs.
  • Develops, implements and maintains systems and related business processes for the effective management of the labour relations portfolio.

  • Training : Work with our Organizational and Talent Development team to support the career development and skill relevancy of all WCH staff.
  • Conduct HR-related training and presentations to stakeholders. Facilitate training and information meetings for the HR team.

    Oversee and participate in the onboarding, orientation and training for HR team members.

  • Performance : Manage the performance process and provide guidance to the HR team in supporting managers in effectively and fairly addressing performance concerns.
  • Escalation point for more complex or sensitive employee relations issues.

  • Total Rewards : Manage the compensation and benefits programs and processes, including participation on the Job Evaluation Committee.
  • Design and introduce organizational-wide innovative rewards and recognition programs.

  • Budget and Administration : Provide input into the HR budget and responsible for quality control and sign off on relevant paperwork and documentation.
  • Review, interpret and analyze data and report results to Director.

  • HR Metrics : Plans, develops and monitors service standards and metrics for the HR Team’s processes; reviews trends and develops and implements plans for process or performance improvement.
  • Projects : Manage HR projects and / or participate on cross-functional project teams, and conduct research on behalf of the Director, as required.
  • Chair internal meetings involving multiple functional groups, including but not limited to meetings with Union partners and Managers’ Council.


  • Undergraduate degree in Business and / or Human Resource Management; post-graduate degree preferred (e.g. MHRM, MIRHR)
  • Certified Human Resources Professional designation (CHRP) preferred
  • Ten (10) years’ experience in progressive leadership role, with oversight and accountability for a team providing full scope of HR services in a fast-paced, unionized organization
  • Previous experience participating in the collective bargaining process
  • Healthcare or broader public sector experience in HR strongly preferred
  • Sound working knowledge and experience with HR practices and principles including provincial legislation (Human Rights, Employment Standards, AODA, Health and Safety), Collective Agreement administration and the ability to effectively interpret and apply accordingly
  • Strong relationship management skills with experience in partnering, influencing, coaching and building credibility with leaders and the HR team
  • Strong change management skills with demonstrated ability to act as a catalyst for change within the operation
  • Strong business acumen and issue resolution skills with the ability to deal with situations in an open, objective and flexible manner
  • Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
  • This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all
  • Closing Statement

    Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices.

    We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community.

    Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy.

    Applicants need to make their requirements known in advance.

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