We are currently in search of a career orientated person to join our team at our Lethbridge location. This position handles Business Development & Sales in the Heating department, with some work in the Plumbing department as well.
The position operates in a fast paced, dynamic and rewarding environment that requires attention to detail and great communication skills.
Your organizational skills shine through in how you manage your workflow and you are in search of a career opportunity with great potential.
Reporting directly to the Branch Manager, you will be responsible for Business Development & Sales in the Heating & Plumbing departments including quotes, quote follow up and after sale service.
Your major focus will be on growing our business by calling on and servicing an existing account base as well as developing new accounts in the heating & plumbing industry.
Close working relationship with the Outside Sales Team.
Co-ordination of Projects / Jobs / Accounts.
Build and Manage relationships with our Customers & Vendors
Ensure resource Availability & Allocation
Provide accurate information regarding availability of in-stock items
Properly following procedures on quoting, and other common practices
Follow-up on quotations (where needed) and review quotes for errors or missed items
Prepare and provide quotes for new and existing customers and contractors
Work closely with Counter / Inside Sales / Warehouse Teams (Team Player & Team Mentality
Communicate project details, obtain and review material quotes from suppliers
Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications.
Co-ordinate with customers construction schedules and deliveries in a timely manner
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Liaise between supplier reps and customers for all inquiries, lead and delivery times, to meet deadlines
Provide clarification on engineering specifications sheets, fixture schedules and addendums
Co-ordinate with other departments, particularly Plumbing and Electrical, for Business opportunities
Maintain both physical and electronic versions of project documents
Updating Quotations Team on project Wins & Losses
Accurately process Customer Transactions such as Orders, Quotes or Returns
Stay current with up-to-date Product Knowledge
Identify Trends in Customer Satisfaction or Dissatisfaction.
Create PDF files of Specification Sheets, that are job specific for project submittals
Closely Manage & Update Delivery Dates / Release Dates
Create & Manage Customer Job Listings (Job Name, Address’, Job Foreman, etc)
Other responsibilities as assigned
Skills / Competencies
Efficient time management skills including prioritizing, organizing and planning effectively while remaining focused on goals and deadlines
Ability to create shop drawings
Remain accountable and follow-up on projects, monitor progress.
Self-motivated; able to function effectively both independently and as a member of a team, taking initiative to get work completed
Ability to learn quickly and work effectively in a fast-paced work environment
Strong interpersonal and communication skills, both verbal and written
Strong analytical skills and problem-solving skills; ability to make decisions
Present a professional image at all times to customers and vendors
Attention to detail; ability to maintain a high level of accuracy in preparing and entering information
Proficient in use of computer, data entry terminal and other common office equipment and software
Have vision and foresight with the ability to execute plans
Consistently thinking outside the box’
Exceptional Customer Service
Qualifications & Education :
Minimum grade 12 education
Candidates should possess a minimum of two years’ sales experience (counter sales, inside sales or Account Manager)
Post-Secondary courses in Plumbing / Heating preferred
Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors and the public
Experience using Microsoft Office
Knowledge of the plumbing industry or a background in plumbing products would be considered an asset