Claims Adjuster, Property
Johnson Inc.
Calgary, CA
6d ago

Position Overview :

This role requires you to act as the first point of contact for our insureds who are making property damage claims. You will have critical input in setting the customers' first impression, setting expectations, and gathering the right information to allow for efficient fair claims handling.

You can handle fast paced action in a team call queue environment answering new claims calls and can react to changes in priorities and focus as required by call volumes and customer demands.

You will be providing brilliant service to customers; gathering relevant information on a claim to help assess coverage for any particular loss situation.

As a key part of this role, you will be assigning, directing, and reviewing the vendor resources required to make your insureds claims experience as hassle free as possible.

You are able to balance quality of service and customer experience on each call while contributing to the team call response goals through effective conversation management.

You will be desk based, comfortable with using computers and the internet, have strong telephone communication skills and be able to provide high levels of customer empathy.

You thrive in a fast paced, results driven environment where organization and ability to manage time across multiple claims is a critical skill.

You are able to prioritize work and deliver great customer service through your communication and problem solving skills.

While the majority of your work is independent, you are part of a national team located regionally and are expected to collaborate and work effectively with others.

There is a requirement for flexibility in working hours to meet business needs.

Location is Calgary, Alberta.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations.

You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

  • You will enhance the customer experience as our priority is customer service you will be the first point of contact to our clients
  • By utilizing your organizational, multi-tasking and time management skills, you will work to exceed productivity targets on deliverable Key Performance Indicators
  • As an experienced adjuster you will manage the entire claims handling process and apply your technical knowledge while working within our policy wordings

  • You will use your excellent communication skills to assist in educating and explaining the claims process and clearly establish mutual expectations with client
  • As an experienced negotiator, you will settle claims in a fair and consistent manner
  • You have the ability to work in a fast paced environment and prioritize your workloads
  • You have the ability to anticipate the needs and offer a high level of service, beyond the customer expectations
  • You are an active team member, you bring your enthusiasm to work every day and collaborate well with others
  • What you bring to this role

  • Fluent in French is an asset
  • Minimum of 2 years claims experience
  • Previous experience in a call center environment an asset
  • Strong understanding of insurance or claims processes and best practices
  • Experience working in a fast paced environment servicing customers and attending to escalations or complaints
  • Knowledge of construction terminology
  • You possess superior time management and organizational skills
  • CIP in progress or willingness to complete
  • Apply
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