Service Manager
Peterbilt Hanwell
Hanwell, NB, CA
3d ago

If you are looking for a fast-paced, customer-focused environment where you can start your career or grow your skills alongside one of the best teams of mechanics in Atlantic Canada, Peterbilt Atlantic is the place to do it.

Peterbilt Atlantic now boasts eight locations across Atlantic Canada and eastern Québec.

We offer a state-of-the-art work environment and a comprehensive benefits plan, including pension and healthcare benefits.

It’s your opportunity to work alongside a top-notch team in some of the most modern facilities in the region.

RRSP Contributions

Paid time off and vacation

Paid Training

Family owned and operated

Long term job security

Discounts on products and services

Above average industry pay

Responsibilities

Oversee service orders and flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Happiness scores at or above company standards. .

Oversee administration of warranty claims as well as training and supervising of service department.

Set schedules and assigns tasks to service department employees.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations. .

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s abstract

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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