Program Manager - Inpatient Cardiology and Cardiac Clinics
St. Mary’s General Hospital
Kitchener, Ontario, Canada
9d ago

Position Description

For more than 90 years St. Mary’s General Hospital has fostered a culture of innovation, compassion and respect. With this vision, St.

Mary’s has developed an environment that inspires people to perform to the best of their ability. Passion, excellence and innovation are deeply embedded in all we do.

St. Mary’s uses these principles to foster a healthy, supportive work environment that cares for the well-being of our community -

mind, body and spirit. When you join St. Mary’s, your contribution will make a positive impact to the quality of life for patients and families.

In addition, you will join a team dedicated to making St. Mary’s the safest and most effective hospital in Canada.

The Program Manager is an innovative, self-directed, results orientated individual with a visionary and collaborative style to provide leadership to the Inpatient Cardiology program and clinics.

The Program Manager is responsible for the overall management of the human, fiscal, and material resources required to meet patient needs for the Programs.

As a leader, the Program Manager provides, facilitates and promotes the best possible professional service to the patients and employees of the department, the organization and the community we serve.

Human Resources Management

  • Maintains appropriate staffing levels within approved operating budget e.g. minimizes overtime.
  • Supervises and manages the performance of professional and support staff.
  • Hires, promotes, disciplines and terminates staff, as required.
  • Manages employee relations issues, promoting a teamwork environment where staff can interact productively and efficiently.
  • Develops, implements and communicates performance measures; conducts regular performance appraisals of direct reports, and provides ongoing coaching and feedback for direct and indirect reports.
  • Monitors / addresses employee absenteeism as per hospital attendance program.
  • Coaches staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities.
  • Develops, implements, and communicates performance measures; conducts performance appraisals of direct reports, providing ongoing coaching and feedback.
  • Adheres to the development and continuation of a safe and effective work environment by ensuring staff are equipped with all required Personal Protection Equipment, properly trained according to unit standards, abide by relevant legislation, policies, and procedures (i.
  • e., Occupational Health & Safety Act, Public Hospitals Act) and perform work duties in accordance with SMGH’s Code of Conduct.

    Corporate / Program Contributions

  • Participates in program planning through involvement within program structures / committees.
  • Facilitates the understanding of program management through involvement and communication with key stakeholders both internally and externally.
  • Participates in program, hospital and professional leadership initiatives / committees.
  • Maintains program and corporate perspective in day-to-day operations, including an awareness of how actions impact the larger whole.
  • Supports corporate management and leadership initiatives.
  • Initiates and sustains collaboration across programs.
  • Resource Management

  • In collaboration with the unit-based team, effectively uses budget, statistical utilization data to make decisions on daily basis and / or make recommendations for change.
  • Creates and maintains environment that stimulates staff thinking and involvement in unit based planning.
  • Recognizes factors impacting on quality work life for staff and responds appropriately.
  • Ensures daily rounds are conducted through interdisciplinary team approach and the findings communicated to the attending physician regularly.
  • In collaboration with the unit based team, Program Director and senior hospital management; prepares, monitors and administers assigned budget.
  • Identifies factors and makes recommendations for influencing factors regarding budget variances.
  • Participates in the identification and implementation of strategies to streamline operations and improve service.
  • Leadership and Collaborations

  • Assigns and provides opportunity for individual professional growth.
  • In consultation with staff, develops criteria for performance evaluation.
  • Identifies potential opportunities for staff development through recognition of individual concerns, motives, strengths and limitations.
  • Establishes and maintains a communication system that is based on interdisciplinary approach to care delivery.
  • Establishes and maintains a communication system that fosters the flow of information at unit and program level.
  • Acts as liaison between patients / families, when appropriate, with members of the unit team.
  • Supports integration of unit viewpoint at program and corporate level.
  • Quality Improvement :

  • Understands and exemplifies the contribution of provision of quality care outcomes.
  • Evaluates quality of service / program to key stakeholders with established monitoring and reporting systems.
  • Promotes excellence in the provision of service by establishing interdisciplinary approaches to provide and maintain a well-
  • coordinated delivery of care.

  • Collaborates with other departments as appropriate on quality issues.
  • Participates in quality planning at both the service and program level as they relate to both patient care and work environment.
  • Establishes systems that utilize information regarding customer needs both internally and externally.
  • Establishes and maintains systems for customer feedback and tracking.
  • Education and Research

  • Demonstrates a commitment to life long learning. Identifies and develops strategies to meet personal learning needs.
  • Creates and maintains an environment that stimulates staff thinking and motivation.
  • Promotes professional development in collaboration with the interdisciplinary team.
  • Initiates and provides leadership toward educational activities / programs aimed at development of knowledge and skills related to specialty areas.
  • Other duties as assigned.
  • Position Requirements

  • Successful completion of an Undergraduate Degree in a related field.
  • Minimum of three (3) to five (5) years of recent, successful Management and Leadership experience.
  • Minimum of 10 year’s healthcare related experience.
  • Experience in managing professionals and providing guidance in areas of problem solving and conflict resolution.
  • Previous experience and proven competency in navigating and using Meditech, Microsoft Office including Word, Excel, Power Point, Outlook and general healthcare program software.
  • Demonstrated ability to apply LEAN thinking in a healthcare environment.
  • Demonstrated leadership with excellent interpersonal skills and the ability to work with stakeholders to achieve project goals
  • Demonstrated ability to facilitate the successful achievement of outcomes.
  • Proven competency working with Microsoft Office and general software.
  • Successfully able to perform their function in accordance with prescribed standards that focuses on the priority of People Safety and the delivery of the highest standard of Quality Care.
  • Demonstrate the physical and mental capabilities necessary for proper and efficient performance of the essential duties of the position.
  • Preferred Requirements

  • Completion of a Masters Degree.
  • Minimum of three (3) to five (5) years of recent, successful Management and Leadership experience specifically within Cardiology.
  • Proven ability to work in a fast paced environment.
  • Knowledge of health care system in Ontario and Canada.
  • Experience in writing, interpretation and application of policies and procedures.
  • Application Instructions *As per the applicable collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.

    Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. SMGH requires all new hires to submit a valid Criminal Record Check that may include a Vulnerable Sector Screen prior to start date.

    SMGH is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace.

    We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process.

    Should you require this accommodation, please contact the HR Administrator, 519-749-6578 ext. 6669.

    We would like to thank all candidates in advance for their interest and only those candidates selected for interview will be contacted.

    Due to the volume of applications we receive, we are unable to confirm the receipt of individual applications or resumes.

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