Montreal, Quebec, Canada
2d ago


Reporting to the Supervisor, Service Centre, the incumbent assists in the daily operations at the Service Centre. He / she provides first and second level technical support by troubleshooting and resolving problems as well as setting up, maintaining, and repairing classroom and lab audio-visual and computer equipment.

Primary responsibilities

  • Restore disrupted services in a timely manner by deploying approved workarounds or permanent solutions.
  • Provide front-line customer service, i.e. information, consultation, training and technical support to faculty, students and staff in using instructional technology.
  • Implement approved changes to support IT infrastructure endpoints.
  • Use and update the information technology support management systems with all pertinent information.
  • Share knowledge to help others resolve work related problems and act as a source of expert information guiding and training end users.
  • Deliver, set-up, teardown and troubleshoot audio-visual and computer equipment in classrooms, video-conferencing facilities, labs, special venues and in remote locations as required.
  • Maintain information on equipment inventory, maintenance and repair activities undertaken and specific information on problem resolution.
  • Perform routine maintenance and installation of equipment and workstations, including, software in classrooms, conference rooms, auditoria, labs, offices and the service area in a timely manner.
  • Requirements

  • Diploma of Collegial Studies (3 technical DEC) in a relevant field with at least two years of related experience OR Diploma of Collegial Studies (2 pre-university) in a relevant field with at least three years of related experience OR Bachelor’s degree.
  • Good knowledge (Level 4) of spoken and written English and basic knowledge (Level 3) of spoken French to provide detailed and routine explanations to the community.
  • Knowledge of Microsoft Windows and Apple Mac OS platforms and related equipment.
  • Experience with a wide variety of audio-visual equipment including data projectors, laptops, video players, PA systems, microphones, mixing boards, digital recorders and document cameras.
  • Good organizational skills, ability to multitask, to prioritize and to work independently.
  • Strong interpersonal and communication skills with the ability to interact effectively with faculty, students, staff and external community.
  • Physical ability as attested by successful completion of medical evaluation to the University’s satisfaction. (e.g. : to lift, carry and move, without assistance, up to 26 kg (57lbs) and with assistance, up to 34kg (75lbs)).
  • Ability to differentiate between colors as attested by successful completion of a Color Blind Test Ishihara Plates
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