Reporting to the Supervisor, Service Centre, the incumbent assists in the daily operations at the Service Centre. He / she provides first and second level technical support by troubleshooting and resolving problems as well as setting up, maintaining, and repairing classroom and lab audio-visual and computer equipment.
Restore disrupted services in a timely manner by deploying approved workarounds or permanent solutions.
Provide front-line customer service, i.e. information, consultation, training and technical support to faculty, students and staff in using instructional technology.
Implement approved changes to support IT infrastructure endpoints.
Use and update the information technology support management systems with all pertinent information.
Share knowledge to help others resolve work related problems and act as a source of expert information guiding and training end users.
Deliver, set-up, teardown and troubleshoot audio-visual and computer equipment in classrooms, video-conferencing facilities, labs, special venues and in remote locations as required.
Maintain information on equipment inventory, maintenance and repair activities undertaken and specific information on problem resolution.
Perform routine maintenance and installation of equipment and workstations, including, software in classrooms, conference rooms, auditoria, labs, offices and the service area in a timely manner.
Diploma of Collegial Studies (3 technical DEC) in a relevant field with at least two years of related experience OR Diploma of Collegial Studies (2 pre-university) in a relevant field with at least three years of related experience OR Bachelor’s degree.
Good knowledge (Level 4) of spoken and written English and basic knowledge (Level 3) of spoken French to provide detailed and routine explanations to the community.
Knowledge of Microsoft Windows and Apple Mac OS platforms and related equipment.
Experience with a wide variety of audio-visual equipment including data projectors, laptops, video players, PA systems, microphones, mixing boards, digital recorders and document cameras.
Good organizational skills, ability to multitask, to prioritize and to work independently.
Strong interpersonal and communication skills with the ability to interact effectively with faculty, students, staff and external community.
Physical ability as attested by successful completion of medical evaluation to the University’s satisfaction. (e.g. : to lift, carry and move, without assistance, up to 26 kg (57lbs) and with assistance, up to 34kg (75lbs)).
Ability to differentiate between colors as attested by successful completion of a Color Blind Test Ishihara Plates