Flato Markham Theatre – Front of House Manager II
The Corporation Of The City Of Markham
Markham, ON, CA
5d ago

Job Summary

The Flato Markham Theatre is currently seeking House Managers on a temporary part-time basis. The House Manager is responsible for providing front line guidance and direction to Ushers, Bar and Box office staff thereby helping to facilitate audience enjoyment, comfort and safety during each performance.

Works as liaison between Client Services Coordinator and Front of House staff, cross trained on all FOH positions.

Roles and Responsibilities

  • Under the direction of the Client Services Coordinator, ensures smooth execution of FOH operations for each event, and communicates all concerns and updates to CSC to further improve and enhance the patron experience
  • Cross-trained on all FOH positions and stays up to date on policies and procedures as set by management
  • Opens and closes theatre for shows
  • Communicates with technicians and client production representatives each event
  • Briefs all staff on event information, schedule, positions and responsibilities / instructions; manages team and adapts throughout full shift.
  • Engages and interacts with patrons, public, staff, community organizations etc.
  • Maintains cleanliness and professional standards in all FOH areas including lobby, house, and green room for patrons, artists and VIPs
  • Ensures safety of indoor and outdoor areas throughout all seasons
  • Monitors sales, troubleshoots P.O.S. system and other technologies as necessary and generates all relevant reports
  • Oversees successful execution of receptions, house seating, bar service, and usher duties
  • Ensures all cash handling policies are adhered to and manages multiple cash floats
  • Addresses any patron or client concerns according to policies and procedures and best professional judgement, while maintaining exceptional customer service standards
  • Strong understanding of safety and evacuation procedures in case of an emergency
  • Job Qualifications :

  • Minimum of a High School Diploma is required. College / University education in Theatre is preferred
  • 2-3 years prior experience in a theatre or in similar fast-paced customer service environment.
  • Strong verbal and written communication skills, customer service and problem solving skills, and sensitivity to interact with a diversity of theatre patrons
  • Experience handling cash
  • Prior experience managing and assigning work to staff and volunteers is required
  • Experience responding appropriately to customer issues
  • Ability to work flexible hours on weekdays, weeknights, and weekends (mostly Sept-Jun)
  • Certified in Standard First Aid with CPR-C AED
  • Certified Smart Serve
  • Satisfactory Vulnerable Sector Screening letter as determined by the City of Markham
  • Service Excellence : Leads and supports staff in meeting or exceeding service standards when interacting with customers.
  • Change & Innovation : Effectively implements change, supports and involves staff through change transitions.
  • Teamwork & Relationship Building : Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
  • Communication : Models active listening and clear communication, and supports staff members in communicating effectively.
  • Accountable & Results Oriented : Role models ethical behavior and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
  • Management & Leadership : Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback and addresses performance.
  • We thank all candidates who apply, however only those selected for an interview will be contacted. The City of Markham is committed to providing accommodations for people with disabilities.

    If you require accommodation, we will work with you to meet your needs.

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