Position Description :
Frequently the first direct experience that the end-user has with Nova Networks is the Service Desk Analyst the voice of Nova’s Service Delivery team.
The Service Desk Analyst listens to the client end-user describe their problem and using their experience, knowledge, training and Nova’s tools and systems identifies the cause of the problem and works with the end-user to resolve it in a timely manner.
Our Service Desk Analysts are often those that end-users turn to when they have a looming deadline and their computing devices / applications are not functioning as expected.
Your cool under pressure demeanor and confident, alert voice will go a long way in supporting the end-user as you work through the problem and resolving it;
providing the end-user with the tools to meet their deadline.
Candidate Requirements :
Bilingual (fluent in French and English - reading, writing and spoken)
Experience providing superior end user application and desktop support
Experience with the latest (Microsoft products - Office suite applications, Windows 10 and 7 desktop, server and mobile operating systems, Active Directory, Exchange, )
Administrative experience with mail services, networking and backup solutions
Administrative experience developing and maintaining comprehensive documentation
Excellent customer relations and communication skills
Experience working independently within a fast-paced environment
Ability to manage multiple tasks
All new or rehired employees will be asked to undergo a security clearance and offers will be contingent upon completion of the security clearance.
Nice to Haves :
Preference given to candidates with MCTS or MCITP Certification
Experience with HEAT Service Management Help Desk software