Bilingual Customer Service Representative
Resolve Recruit
Toronto, ON, Canada
2d ago

Position Term : Full-Time, Permanent

Location : Mississauga ON

The Bilingual Response Coordinator duties will include :

  • Initiate travel insurance claims ensuring accurate contact information, travel dates, loss dates, etc., and provide insurance benefit and claims information
  • Assess, handle and triage incoming calls and initiate outbound calls to service partners
  • Provide on trip assistance to clients as required - referrals for medical care, airline flight arrangements, hotel arrangements
  • Take notice of new claims pre and post trip and provide guidance on benefit eligibility
  • Demonstrate commitment to taking ownership and accountability of client problems at first point of contact
  • Demonstrate the ability to make decisions in the effort required to obtain missing information, weighing cost-effectiveness and reputational impact to clients
  • Protect the client’s need for privacy and confidentiality according to established guidelines
  • Requirements :

  • Must be fluently bilingual in both French and English, written and spoken
  • Travel claims knowledge considered an asset
  • Have superior communication skills, written and oral
  • Have superior analytical thinking skills to weigh cost-effectiveness and reputational impact to clients
  • Be able to adapt to fluctuating call volumes and have the ability to prioritize work to optimize efficiencies
  • Be adaptable to change (policy interpretations, workflows / processes, schedule changes)
  • Have superior decision-making abilities in time sensitive situations
  • Be able to empathize with clients and manage sensitive situations with maturity and respect
  • Be able to assess the urgency of each individual situation and act accordingly
  • Be open to rotational shifts schedules
  • If this position is of interest, please forward a copy of your resume in Word format and your Salary Expectation or advise if you may know of anyone that might be interested.

    Please also indicate a good time for me to call you or feel free to contact me ASAP.

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