Job Description - Technical Account Consultant - NetSuite Professional Serivces (1900099A) No Visa Sponsorship is available for this position. Preferred Qualifications
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The Technical Account Management Department is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing subject matter expertise and consulting services to the GBU’s largest, strategic and most challenging customers around the globe.
The Technical Account Management Department supports customers’ full life cycle including services targeted to ensure success of complex, large-
scale NetSuite implementations, and post-go-live services targeted to ensure ongoing success of NetSuite solutions, mitigating the technical risks commonly seen for large-
scale and / or complex implementations. The Technical Account Management Department employs several complementary job roles to deliver these services including Customer Success Managers (CSM), Technical Account Managers (TAM), and Technical Account Consultants (TAC)
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As a trusted advisor, technical solution architect, and technical consultant, the TAC role provides technical consulting and architect services including : TACs analyze customers business & technical requirements to ensure appropriate and long-
term scalable use of NetSuite and work with partners to implement recommendations. TACs work with their customers and partners to review technical feature gaps that may arise and devise appropriate solutions across the NetSuite ecosystem.
TACs lead customers and partners through the appropriate use of NetSuite environments, design and optimizing considerations for integrations and customizations, and practices for successful data migrations.
TACs form the core of the Technical Account Management Department’s subject-matter expertise and are leveraged across accounts when required.
TACs are the thought leaders within their area of expertise and work with the Product organization to ensure new product technical changes and capabilities are understood and adopted by customers and partners.
TACs are expected to become SuiteCloud Developer Certified. Required Experience Includes : Detailed Description and Job Requirements As a recognized authority and leading contributor within their practice, this senior-
level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen.
Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-
routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions.
Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise.
Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred.
Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively.
Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.