Clinical Support staff work collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point. This is accomplished by :
Working to actively enhance patient relationships and loyalty
Pre-planning for patient visits
Managing visit cycle time, office workflows, and patient access (phone, scheduling)
Assisting assigned provider and care team with rooming and patient care procedures, including electronic documentation
Coordinating patient activities that support managing the targeted population’s health
Clinical Support staff will receive day-to-day clinical direction from the on-site RN Clinical Operations Leads, Clinical Managers or Clinical Quality Specialists
Key Outcomes :
Facilitates patient-centered visit by ensuring proper screening, documentation, and / or testing has been completed.
Ensures all consults and charts are scanned, downloaded and communicated in preparation for patient contact.
With provider supervision, work in provider desktop, review and assist in Health Matrix and other population health management functions.
Coordinates and manages provider’s desktop activity (i.e., lab result reporting, phone calls, order entry, RX processing, and outreach efforts) following standard processes and protocols in oversight of meeting provider and patient needs.
Triages as directed by protocols.
Performs direct patient care services in accordance with clinical protocols in a patient-centered manner.
Ensure provider schedule meets the needs of patients (visit and non-visit).
Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes.
Performs and documents necessary ancillary tests such as EKGs, PFTs, Peak Flow Rates, Rapid Strep, HCG’s, Glucose Checks, INR’s, and H.
Pylori Testing. May perform various waive lab tests as ordered by provider. Performs and documents lab specimen collection / processing, eye screening and audiology screening in accordance with current protocols and policies.
Depending on level of licensure, may administer immunizations, allergy shots and medications in accordance with current protocols ensuring level and scope of practice standards.
Ensure exam rooms are prepared for patient visits, including equipment operability, supply inventory, and cleanliness utilizing standard stocking procedures.
Ensure patient care equipment operates in accordance with quality standards.
Provides patient education in support of patient visit and ongoing care.
Assist with orientation and training of new staff members.
Maintain clinical / technical skills and knowledge through ongoing development and continuing education.
See attached Scope of Practice Addendums related to certification and licensure.
Education / Experience :
High School diploma or equivalent
For Clinical Support I : Must hold a current MA certification by AAMA, AMT, NHA or NCCTand retain active certification for duration of employment.
Completion of a two year accredited Medical Assistant Program / Associate Degree is preferred.
For Clinical Support II : Completion of Licensed Practical Nurse program and an active, unrestricted LPN license required.
Basic Life Support (BLS) certification is required
Related experience in a physician's office, medical setting or outpatient clinic required.
Clinical Skills, Knowledge and Abilities - Demonstrated ability to :
Identify necessary equipment and materials for patient visits
Room patients in accordance with established protocol and visit purpose
Obtain and record vital signs.
Prepare and conduct EKGs, PFTs, eye and auditory screening, and ear lavage
Assist patient with peak flow
Prepare patient health information via electronic records
Schedule patient appointments
Proper preparation of lab specimens
Perform and document immunizations and injections
Administer allergy shots; assess patient response (with or without provider direction depending on license) and document.
Perform prescription refill per protocols
Report lab results per protocol
Scope of Practice for Clinical Support I (aligned with Medical Assistant)
MAs work under the license of their supervising physician. MA’s may report to Clinical Leadership staff for tasks that do not require clinical judgment.
Tasks requiring clinical judgment and health counseling must be overseen by the physician they are supporting.
MA’s may assist Physicians, Physicians Assistants and Nurse Practitioners with patient preparation and treatment, patient chart organization, dissemination of reports;
referrals, telephone calls, inventory, ordering and general organization.
MA’s may be required to have an authorization by the state to perform needle injections and venipunctures. MA’s may be required to demonstrate knowledge and demonstrate competence in vaccine / medication administration prior to and / or ongoing in their regular assignment of duties.
Some states require that the medical assistants who draw blood for lab tests are certified and have passed a practical exam as part of phlebotomy training.
Duties vary according to state law and include taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting during diagnostic examinations.
Medical assistants collect and prepare laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments.
MA’s may instruct patients about medications and special diets as directed, prepare and administer medications as directed, authorize drug refills according to protocols as directed, telephone prescriptions to a pharmacy, draw blood, prepare patients for X-rays, take electrocardiograms, remove sutures, and change dressings.
MA’s serve as direct link and communicator between patient and other health care professionals.
We are an equal opportunity / affirmative action employer.