The incumbent assumes personal responsibility for the recruitment and admission of undergraduate domestic and international applicants to the University’s undergraduate degree, diploma and certificate programs.
The incumbent’s mandate is to recruit the best students to the University and to ensure that the University’s admission standards are met and maintained through exemplary customer service, the adjudication of applicants, and the implementation of Senate policies governing admission and transfer credit.
The incumbent represents the university at education fairs, secondary school visits and college visits, providing information and advice to prospective students, parents, guidance counsellors, teachers and the general community across Canada.
Undergraduate degree, preferably from Western University
3 years’ progressive administrative and customer service experience in a post-secondary environment
Public relations experience conducting presentations in a professional capacity with demonstrated results
Previous experience in student recruitment, admissions or counseling services is an asset
Previous experience working with Peoplesoft or comparable Higher Education database and document imaging software is preferred
Knowledge, Skills & Abilities :
Exceptional organizational skills, including managing multiple competing priorities and the ability to adapt quickly to emerging priorities
Ability to work well under pressure and handle conflicting priorities in a fast paced environment with frequent interruptions
Demonstrated ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service
Proven ability and natural inclination to interact with people in a professional respectful and diplomatic manner
Judgment, analytical and problem solving skills with a consultative and collaborative approach to address issues and opportunities skills and an ability to exercise judgment within established guidelines
Strong record of teamwork with the motivation and ability to work independently with little supervision
Ability to process information with high levels of accuracy
Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
Professional manner, tact, diplomacy and discretion in dealing with students, parents, guidance counselors and colleagues including senior management
Adaptability when unexpected situations arise including inadequate physical environment when conducting presentations (e.
g. too small a room, lack of functioning audio visual equipment)
Flexibility to work outside of regular business hours and to travel during the recruitment season (September to November) and on occasion through the rest of the year
Excellent driving record / skills for extensive travel throughout Ontario and Canada
Intermediate computer skills in Microsoft Office and word processing of 60 wpm
Ability to lift up to 44lbs (Boxes of calendars / collateral, display units)
A working knowledge of post-secondary programs throughout Canada is an asset
Please note, successful applicants may be required to produce a current vulnerable sector record check from a police service prior to commencing employment.