Production Support Analyst
Artech LLC
Montreal, QC, Canada
5d ago

We are currently seeking a Production Support Analyst for a contract role with one of our clients in Montreal, QC.

Duration : 12 Months Contract

Location : Montreal, QC

Role : Production Support Analyst

MAIN RESPONSIBILITIES

  • Troubleshoot trade capture, booking, settlements, and trade breaks issues and provide timely resolution
  • Provide level 1 and 2 support for PB applications, on-site, between 8AM to 8PM
  • Willing to work on weekends in a rotation, along with team members.
  • Effectively escalate to development teams for level 3 support
  • Create and maintain documentation
  • Available on-call for after-hours support on a rotational basis
  • Inbox monitoring and batch operations
  • Answer client calls and requests
  • Participate in incident management follow ups and resolutions
  • Answer external client calls, provide technical and functional support to all in-house applications
  • Strong understanding of the trade process
  • Strong UNIX scripting / development
  • Strong SQL skills
  • Strong background using Microsoft products (Specifically Excel & Outlook)
  • FTP, SFTP, FTPS, CFT file transfer setup knowledge
  • Use of industry standard tools (Service Now / ITSM, Jira) is a plus
  • Background in Autosys Job Scheduling
  • Experience in Release Management
  • Experience writing documentation
  • Regards,

    Mohammad Wasif Farooqui

    Associate Recruiter

    Direct : 289.274.2099

    Email : Mohammad.Farooqui artech.com

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