Are you ready to join autoTRADER and help us create bar-raising digital experiences for our clients and customers? Do you have an entrepreneurial spirit and enjoy a flexible work arrangement?
As we continue to leverage trending technologies to drive customer-centric innovations, we also provide a Company Culture unlike any other.
We are all about Collaboration, Growth and Fun.
Trader Corporation is the team behind Canada’s leading automotive marketplace, autoTRADER.ca, as well as a world class digital advertising business.
We are a technology driven company that creates compelling solutions for our users and dealer customers. We are expanding our team and need are looking for a skilled Service Delivery Manager to coach our team.
Relentless customer-focus ensure service is fit for the purposes of customers
Facilitate transparency & shared understanding of current processes & policies, as actually practiced
Gain agreement for evolutionary change
Manage the work, let people self-organize around it responsible to ensure performance measures are met and held to the KPI’s outlined;
responsible to implement and manage through PIP when needed
Encourage acts of leadership at all levels (incremental improvement through experimentation, scientific method)
Participate actively in the broader leadership team, strategic decisions affecting the business, including annual budgets, bonus determination and compensation changes.
Be prepared to bring forward ideas related to better hiring, PIP plans and strategies related to collective bargaining to ensure our business can continue to grow and develop
Kanban Service-Delivery System Design
Visualization of all Work Items
Work items retain customer-recognizable integrity throughout entire workflow
Visualization of the flow of work through stages of knowledge-discovery
Visualization of all blocked Work Items
Clear point of commitment (first unbounded queue)
WIP limits across the entire workflow (from point of commitment to completion)Explicit policiesClasses of ServicePull criteria policies for each stage of knowledge discovery
Ticket design enough information to make a good pull decision into each stage of knowledge-discovery
Maintain & report service-delivery capability data & metrics
Lead Time Distribution histogramAll workBy Work Item TypeBy Class of Service
Cumulative Flow diagram
Number of known defects in production
Management & Business skills
Superior managerial and supervisory capabilities
Attract, hire and retain top talent
Responsible to ensure proper protocols are met with all direct reports (union and non-union) and others working within the manager’s scope of responsibilities, including performance improvement plans, discipline and terminations if required
Ensuring compensation is measured and updated in a timely way during the annual increase and bonus year end (both union and non-union direct reports)
Kanban service-delivery system improvement (evolutionary feedback-loop cadences, reflection mechanisms)
Facilitate the daily Kanban MeetingFocus on completion of work and removal of blockers
Facilitate the (weekly) Replenishment / Commitment meetingReplenishment of WIP-limited system
Facilitate the (bi-weekly) Service Delivery Review MeetingPresent capability data & metricsReport on outcomes of improvement initiatives (experiments)Collaborate with stakeholders to design improvement experimentsTake responsibility for implementation of improvement initiatives (experiments)
Facilitate the (bi-weekly) Delivery Planning MeetingDecide which in-progress items will be released next and plan the work for deployment.
Facilitate Blocker-Clustering WorkshopsAnalysis and grouping of blockers
Design & implement experiments for improvement of system design
What you bring to the table
Strong leadership skills, ability to drive change
Strong communication skills
Ability to interact professionally with all levels within and external to the organization
Must have experience
Bachelors degree in computer science preferred
5+ years’ delivery management experience in online software industry; strong knowledge of website design, functionality usability, web and mobile technologies.
4+ years of experience in successfully using agile methodologies.
Agile methodologies, primarily using Kanban or Scrum approach using related tools such as Jira and Trello.
What’s in it for you
An environment built to help you be your creative best
Competitive employee benefits program (medical, dental, vision and extended health care)
Paid time off
Professional Development dollars
Company Incentive plans
Flexible work environment
Team-building and Employee Appreciation events
Employee and Family Assistance and Wellness Programs
Gym membership discounts
Do we have your attention now? If so, we would love to hear from you!
At Trader Corporation, we welcome everyone to apply. We are committed to diversity and inclusion in our workplace, where every team member feels valued.