Training Specialist - (MB-CA 072020)
Skybridge Americas
Winnipeg, MB, CAN
9h ago

Work from Home with Skybridge Americas!

We are growing and looking for amazing people to become part of the Skybridge experience!

The Opportunity Training Specialist

Our Training Specialists are key in helping our customer care agents provide positive customer experiences and great service on every call.

If you are fun, energetic and enjoy making a positive difference in the lives of people, then we want you to join our team! As a Training Specialist, you will provide instruction and support for our existing employees, helping them improve and grow .

We need someone who is ambitious, detail-oriented and customer-focused. Here's what you will be doing :

  • Delivering high quality training using a variety of media types virtually
  • Maintaining a high level of expertise in training subject material
  • Monitoring the quality and effectiveness of the learning environment and outcomes
  • Creating training materials
  • Educating employees on new company initiatives and program specific skills
  • Assisting in the development of surveys and evaluation strategies
  • Staying current on learning industry trends and relevant business topics
  • Identifying root causes of skill set deficiencies and collaborating to develop training solutions
  • Collaborating with the Training Manager and team to maintain curriculum development
  • Providing daily trainee progress reports
  • Qualifications :

  • Minimum of a 2-year degree / certification or equivalent related field experience
  • 2+ years of experience in learning and development, virtual classroom experience preferred
  • 1-2 years training program design and development experience preferred
  • Experience and knowledge of adult learning theory
  • Strong communication skills, both oral and written, and strong interpersonal skills
  • Team and relationship building skills
  • Expert working knowledge of technical and non-technical training media; authoring tool proficiency
  • Proven experience with tools such as Captivate and Connect preferred
  • Ability to organize, take initiative and follow up independently
  • Ability to think independently and make decisions, while adhering to standards and guidelines
  • Professionalism and enthusiasm
  • The Rewards

  • The convenience of working out of your home!
  • A leadership team that wants you to be successful and knows when we work together, we can accomplish a lot
  • A suite of benefits that includes medical, dental, vision and short-term disability as well as an employee assistance program
  • Paid vacation time
  • Special employee discount programs
  • Growth opportunities
  • A feeling of accomplishment when you make the difference in a someone's day!
  • Our Company

    We don't like to boast but we're good at what we do! Skybridge Americas is a people-driven company delivering great experiences every day for some of North America's best-known brands.

    We're a team of highly skilled, customer-focused problem solvers, providing world class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued, inspired and proud to be part of our team.

    We were recognized by CIO Applications Magazine as among the Top 10 Contact Center Companies in 2019 an honor we are proud to share!

    Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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