Senior Network Analyst
Rogers Communications
Stittsville, ON, CA
3d ago

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes.

From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed.

We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity :

  • As a Senior Network Analyst the duties are as follows;
  • Provide expert level support related to core network technology within our service provider client networks, including switching and routing technology.
  • This includes support of MPLS, layer 2 and layer 3 protocols such as BGP, OSPF, IS-IS, multicast routing, etc.

  • Perform technical analysis of client networks related to support, audits and proactive maintenance.
  • Provide support related to access technology deployments within client networks, including Metro Ethernet, Firewalls, and wireless access points.
  • Provide Tier3 support to our ISP clients and diagnose and resolve service impacting issues, with the understanding that at times this work may be required after regular business hours.
  • Execute scheduled maintenance activities on customer core networks with the understanding that this work is typically performed during early morning time slots.
  • Participate as a member of our team responding to customer support requirements during regular business hours between 9am 5pm Eastern Monday - Friday and on a rotating oncall shift between the hours of 12pm 8pm Eastern Monday - Friday.
  • Participate in a rotating on-call schedule and respond to client escalations after-hours.
  • Participate in pre-sales efforts with sales team related to new network opportunities. This includes pre-sales meetings, sales engineering efforts and building technical documents.
  • Promote a positive attitude and present a professional and expert level of support for clients.
  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what’s right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment
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